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As systems get complex, requirements elicitation and analysis are becoming increasingly difficult and important in software development. Even though various analysis methods have been proposed, including scenario‐based analysis, goal‐based analysis, combining goal with scenario and use case‐driven analysis – each method has its own strengths and weaknesses and do not support requirements elicitation and analysis efficiently. This paper proposes a multi‐view approach to analyze the requirements of complex software systems. The multi‐view approach comprises four views, which incorporate many factors that are part of existing methods. This paper discusses the need for these four views, the activities that are part of each view and how they are carried out. As a proof of concept, we apply the multi‐view approach to an automatic teller machine system development.