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Discusses the creation of self‐directed teams in the service industry in a bid to improve processing time, reduce the number of “hand‐offs” and create more interesting customer‐focused jobs for employees. Explores the definition of a self‐directed team, and reviews service organizations which use them. Questions the merits of system and provides three factors for consideration ‐ interdependence, supportive culture and management skill and willingness. Gives a structure for redesigning service organizations into self‐directed teams, and suggests that, when working efficiently, this system can revolutionize the workplace by providing a faster service for customers and greater job satisfaction for employees.

Increasing consumer consultation is a priority for those involved in health and social care research and practice, with promoting greater public participation being widely accepted as ‘a good thing’ (Reason, 1994: 3). However, whilst such consultation may improve the quality of research and practice, there is a need to recognise the considerable investment of time and energy that is required for success (Baxter et al., 2001). Given the extra resources needed, it is important to understand how consultation and user involvement can work to benefit all parties.This paper describes our experiences of working together on a research project exploring people's involvement in decision‐making processes when using care services in later life. When we started the project in March 2001 each of us could draw on a range of experiences that we hoped would make a valuable contribution. We have now worked together for over two years and this paper describes how our combined efforts have not only enhanced the overall quality of the research but also had personal benefits that we did not anticipate when we started out.

This research proposes and evaluates hypotheses about patterns of communication in a multi‐party, multi‐issue negotiation. Data were from 36 four‐person groups. We found that the majority of groups initiated negotiations with a distributive phase and ended with an integrative phase—strong support for Morley and Stephenson's (1979) rational model of negotiation. We identified transitions between both strategic orientations (integration, distribution) and strategic functions (action, information), but found that the first transition was more likely to result in a change of orientation than of function and that negotiators were more likely to change either orientation or function (single transition) than to change both aspects of the negotiation simultaneously (double transition). Finally, we determined that negotiators used process and closure strategies to interrupt distributive phases and redirect negotiations to an integrative phase.

This paper aims to evaluate the website content of Alabama academic libraries to examine their services, content and compliance with design and accessibility standards.

A content analysis was conducted on 24 academic library websites discovered through Jeanne Burke’s Higher Education Directory and the Alabama Colleges directory website. All data were collected within a month.

Study data revealed that while academic libraries are offering more online services, many continue to lack certain services or fail to implement basic web design and accessibility standards.

Inclusion into the study was limited to the independent library websites of Alabama institutions offering four-year degree courses and content data discoverable within three clicks of the home page. Future studies might identify why certain libraries lack reference chat services, social media accounts and/or certain accessibility accommodations. Additional research might evaluate multilingual websites and their methods for providing language options.

The results of this study should assist in the evaluation of library websites and increase awareness of design and accessibility standards, enabling designers and policy makers to improve upon future website designs.

This study presents a depth of evaluation and currency unseen in most web content analyses. The extent of this study should provide librarians, web designers, and library policy makers with a suitable comparison for website projects and evaluations.

Following enactment of the federal Endangered Species Act in 1973, a variety of organizations proceeded to establish lists of endangered, threatened, or rare species of wildlife that they believed fell within their purview. State lists, as opposed to regional or national lists, are of particular importance because they form a rigorous record of the status of species in small, well‐defined geographic areas. State lists also indicate the development status of legal management efforts in the various states and are, therefore, predictors of how rigorously species variety will be maintained. Online searches of environment, legal, and government indexes (Enviroline, NTIS, Agricola, and others) demonstrated that there is no organized way to identify official state lists and that, in fact, few official lists are cited within the voluminous environment literature.

As Nicholas Barker has pointed out, concern with the problem of deteriorating books has a long history. In 1898 the Prefect of the Vatican Library convened an international conference in St Gall to consider the decay of paper, in particular the new cheaper papers produced from wood pulp. Thereafter a number of libraries established conservation laboratories and the Bodleian monitored tests of the efficacy of different methods of treating paper. An even earlier concern for conservation is noted by Alex Wilson. In the Abbey of Admont the librarian's task was laid down in 1370 as

The purpose of this paper is to develop an illuminated polymeric optical fibre (POF) garment – the LUMI jacket – with accessibility and wearability improvements. This paper demonstrates how wearable technology can be seamlessly integrated into daily life.

An interdisciplinary approach involving design and technological techniques was adopted. Both garment design approaches and textile technologies were used to optimise the performance of a POF jacket. A group of tactile sensors was developed to create an easy-to-access interactive function. A POF fabric sample and garment were washed and examined to prove that a POF garment could be made part of a domestic laundry routine.

As a result, an illuminated POF garment – the LUMI jacket with textile-based switches – was created. Compared with current POF garments, the LUMI jacket’s wearability and accessibility were highly improved.

This project explored an unobstructive POF-illuminated garment to address the functional and wearable barriers to adoption. The interaction between wearer and garment is accessible. Electronics and textile touch sensors were seamlessly integrated into garment. Washability of POF garment was proved. This research explores how e-textiles can fit into everyday life.

To view virtual universities as an extension of real universities and of distant learning Institutes, new concepts in the area of distributed systems and virtual universities are needed. Mobile agents satisfy many requirements of such a highly dynamic system. Originally, mobile agents were used as a workflow system for a virtual university. These autonomous entities must next generate dynamic workflows. Examining the behaviour of ants in different situations, some conclusions regarding the use of mobile agents can be drawn. This paper presents the new ideas of a joint research project and gives an overview of the problems that confront us.

The paper aims to describe the process of redesigning the American Cultural Studies 499 course in order to integrate information literacy (IL) and critical thinking outcomes into specific assignments. Since this research and writing proficiency course at Western Washington University have traditionally been taught by a librarian with background in the discipline, the paper also considers the challenges in communication between librarians and discipline instructors about the concepts of IL and critical thinking.

Reviews of the literature on IL across the curriculum and on partnerships between librarians and discipline instructors will be combined with an analysis of the structure of the 499 course and the relevance of various sets of learning outcomes to the course.

With more pressure on higher education to demonstrate the relevance and benefits of educational programs, this paper has the potential of enhancing communication among librarians and discipline instructors by considering the continuum between IL and critical thinking and the advantages of embedding IL or library research training into writing intensive courses.

Several proponents of IL across the curriculum have considered the challenges in communicating the importance of IL to discipline course instructors who usually emphasize “critical thinking” rather than IL. Since this 499 course has always been taught by a librarian, this paper can view this issue from the perspective of a librarian who is also the discipline instructor for this writing proficiency course.