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1 – 10 of over 81000
Article
Publication date: 23 August 2022

Quanwu Zhao, Jiamin Yuan, Yuqing Liu and Jiaqin Yang

Couriers are in an unequal relationship with on-demand logistic platforms with regards to order assignment and delivery-related information acquisition, which leads to…

Abstract

Purpose

Couriers are in an unequal relationship with on-demand logistic platforms with regards to order assignment and delivery-related information acquisition, which leads to high courier turnover rates. Based on social cognitive theory and justice theory, this research investigates the impact of order assignment and delivery-related information disclosure strategy on couriers' perceived justice and continuous participation intention and presents managerial suggestions to on-demand logistic platforms to lower the courier turnover rate.

Design/methodology/approach

Taking Chinese couriers as experimental subjects, this study conducts experiments by constructing an order receiving scene of order assignment strategy (performance-priority vs distance-priority) and delivery-related information disclosure strategy (detailed-information vs brief-information) and analyzes the results of 452 valid respondents.

Findings

The results indicate that the interaction between order assignment and delivery-related information disclosure strategy in on-demand logistics significantly affects couriers’ continuous participation intention, specifically under performance-priority order assignment and detailed-information (vs brief-information) disclosure strategy. Informational justice and distribution justice play mediating roles, and work experience and proactive personality moderate the relationship interactions.

Practical/Social implications

The research helps us to understand the order-receiving justice demand and delivery-related information demand of couriers in on-demand logistics platforms and sheds light on cutting down turnover rates through different strategies designs and justice environment construction.

Originality/value

This research integrates social cognitive theory into on-demand logistics and combines with justice theory to fill platform strategies, couriers’ justice perception and characteristics, as well as behavior into “triadic reciprocal causation.” Meanwhile, it investigates different impacts and interactive relationships of order assignment and delivery-related information disclosure strategy, expands strategies from the impact of operational efficiency to the impact of couriers’ participation and extends the literature of justice perception and individual characteristics in on-demand logistics.

Details

Industrial Management & Data Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 1 February 1987

Douglas K. Ferguson

The Fred Meyer Charitable Trust, Division of Library and Information Resources for the Northwest, has funded five research projects that will demonstrate the potential of…

Abstract

The Fred Meyer Charitable Trust, Division of Library and Information Resources for the Northwest, has funded five research projects that will demonstrate the potential of various techniques and new technologies to facilitate communications and resource sharing in the Northwest. The experience and information derived from these projects will be of value to all libraries and information centers, not just those conducting the research. The techniques and technologies being evaluated include: simultaneous remote searching, which uses inexpensive terminals and modems; a mini‐computer‐based union list and resource sharing network (INFONET); networks using facsimile machines; networks that transmit documents that have been optically scanned into bit‐map image files; and use of optical character recognition equipment to capture ASCII machine‐readable information that can be broadcast by television stations to user‐sites. Contributors of reports are: Verl Anderson, Linda Brander, Millard F. Johnson, Jr., Bruce Morton, and Steve Smith. Summary observations are provided by Joseph R. Matthews.

Details

Library Hi Tech, vol. 5 no. 2
Type: Research Article
ISSN: 0737-8831

Article
Publication date: 1 April 2006

Kelly Page‐Thomas, Gloria Moss, David Chelly and Song Yabin

The purpose of this study is to investigate Western and Central European consumers and web retailers with respect to the importance and accessibility of delivery

2356

Abstract

Purpose

The purpose of this study is to investigate Western and Central European consumers and web retailers with respect to the importance and accessibility of delivery information online prior to purchase.

Design/methodology/approach

To investigate the importance and accessibility of delivery information online, a survey was conducted of 715 internet consumers from the UK, Hungary and the Czech Republic to explore how important they rate online delivery information. In addition to this, retailing web sites from leading retailers in the UK, Hungary and the Czech Republic were content analysed in order to establish the extent to which they provided online delivery information.

Findings

The research identifies that consumers rate delivery pricing guides, delivery guarantees and delivery schedules as the most important delivery information they expect online prior to purchase. However, content analysis of retailer web sites reveals that many retailers do not adequately provide information about how they “guarantee product delivery”.

Practical implications

It is recommended here that prior to purchase online retailers should make detailed delivery information more accessible to consumers (e.g. pricing guides, timing schedules, etc.) and should consider using delivery service guarantees to assure consumers of delivery service standards and retailer responsibilities.

Originality/value

This paper makes a decisive contribution to e‐shopping behaviour and online retailing by providing insight into why visits to retailing web sites may not be followed up by purchase. This insight results from an examination of an often neglected area of the online buying process, namely “order delivery and fulfilment”. By examining the expectations of e‐consumers across Europe it investigates the role access to delivery information can have in managing customer delivery service expectations and in building trust in online retailers.

Details

International Journal of Retail & Distribution Management, vol. 34 no. 4/5
Type: Research Article
ISSN: 0959-0552

Keywords

Article
Publication date: 6 May 2014

Christopher Durugbo, Ashutosh Tiwari and Jeffrey R. Alcock

The purpose of this paper is to explore the management of information flow for delivery reliability. It analyses how the integration strategies of traceability…

2010

Abstract

Purpose

The purpose of this paper is to explore the management of information flow for delivery reliability. It analyses how the integration strategies of traceability, transaction costs and vertical integration that shape integrated information flow are managed during delivery processes of firms. While delivery reliability contributes to firm competitiveness, information flow is central to firms interaction internally and externally to facilitate delivery.

Design/methodology/approach

The paper applies an exploratory multiple-case study involving 21 delivery team members in three industrial technology-based firms. Informed by a multidisciplinary framework from literature, the study captures “what” and “how” existing firms manage information flow during delivery. Individual cases from the company were compared analysed to determine themes that drive delivery-related integrated information flow management.

Findings

The paper finds that case firms prioritised understanding interaction logics, maintaining process timeliness, review-oriented streamlining and communication-oriented coordination. The study also finds that for delivery reliability in technology-based firms, the interplay of vertical integration, market relations and long term, voluntary relations, especially through the use of small, dedicated and highly skilled team, is required to effectively manage delivery-related integrated information flow.

Originality/value

The major contribution of this paper is an exposition on practices for facilitating information flow integration. It also offers insights that suggest integrated information flow for delivery reliability could be enhanced through the use of customer-focused communication channels, context-driven documentations, multiple and alternate communication channels as well as intuitive and user-friendly documentation strategies.

Details

Industrial Management & Data Systems, vol. 114 no. 4
Type: Research Article
ISSN: 0263-5577

Keywords

Abstract

Details

Advances in Librarianship
Type: Book
ISBN: 978-0-12024-616-8

Article
Publication date: 1 July 2020

Ashfaq Hussain, Taimoor-Ul-Hassan and Ghulam Shabir

This study aims to examine how information professionals select a social media channel for information discovery and delivery. This analysis was focused to provide usage…

Abstract

Purpose

This study aims to examine how information professionals select a social media channel for information discovery and delivery. This analysis was focused to provide usage based ranking of social media channels for information discovery and delivery. This study has also measured the preference of social media as compared with other information and communication channels such as radio, TV, newspapers, etc., for information discovery and delivery. This study compared the global social media rank with the study rank to record the variances in the light of uses and gratification theory.

Design/methodology/approach

For this quantitative research study a self-administered survey questionnaire was used to collect data from the participants of the study. Sample of this study was 700 information professionals necessarily user of social media.

Findings

Findings of this reveals that social media is the most preferred channel for information discovery and delivery among information professionals and study validates the assumption of uses and gratification theory with a view that information professionals are independent and active users of social media and global rank of social media is significantly different from the rank developed in this study.

Research limitations/implications

The present study is limited to information professionals only and considers social media (only top 20 sites) as an information and communication channel among information professionals.

Practical implications

This study has determined the preference of social media as an information and communication channel as compared with other information and communication channels and present a ranking based on usage among information professional, which is significantly different from the existing global user based ranking.

Social implications

Social media provides versatility of information in different forms and large numbers of information professionals are the users of social media around globe. This study shall help information professional to select appropriate channels for information discovery and delivery. Usage based ranking provided in this study shall stream line the social media practices at large.

Originality/value

This study has developed a usage based rank of top social media. This study elaborated the preference of social media as an information and communication channel.

Article
Publication date: 1 January 1986

L.E. Murr, J.B. Williams and R.E. Miller

In response to the need to summarize the use of information/telecommunications technologies, to understand these technologies, and to comprehend the extent of public…

Abstract

In response to the need to summarize the use of information/telecommunications technologies, to understand these technologies, and to comprehend the extent of public information delivery systems in use or in place in a region of the Pacific Northwest, the authors have designed a compact atlas. This atlas combines data and information blocks with information technology graphics blocks and maps showing the actual locations of information delivery systems. The atlas, entitled “Information Highways: Mapping Information Delivery Networks in the Pacific North west,” provides a model for assimilating large volumes of information dealing with generic topics. This model utilizes maps of text and graphics to create a pictorial context for conceptualizing what exists and what might exist.

Details

Library Hi Tech, vol. 4 no. 1
Type: Research Article
ISSN: 0737-8831

Article
Publication date: 1 May 1980

David Ray, John Gattorna and Mike Allen

Preface The functions of business divide into several areas and the general focus of this book is on one of the most important although least understood of…

1105

Abstract

Preface The functions of business divide into several areas and the general focus of this book is on one of the most important although least understood of these—DISTRIBUTION. The particular focus is on reviewing current practice in distribution costing and on attempting to push the frontiers back a little by suggesting some new approaches to overcome previously defined shortcomings.

Details

International Journal of Physical Distribution & Materials Management, vol. 10 no. 5/6
Type: Research Article
ISSN: 0269-8218

Article
Publication date: 1 May 1996

Sandra P. Price, Anne Morris and J. Eric Davies

This paper presents an overview of past and present research projects associated with electronic document delivery. The paper briefly outlines the Follet Report and…

Abstract

This paper presents an overview of past and present research projects associated with electronic document delivery. The paper briefly outlines the Follet Report and introduces the UK's Electronics Libraries Programme, including the recently funded Focused Investigation of Document Delivery (FIDDO) project at Loughborough University. Four research areas have been identified as follows: resource sharing projects; network communication projects; electronic scanning projects and electronic document delivery systems. Conclusions highlight the major impact that technological developments are currently having on this area, the need for librarians to reassess their role in the information chain, and the need for delivery systems capable of handling different formats and a wider coverage of material to satisfy requests.

Details

The Electronic Library, vol. 14 no. 5
Type: Research Article
ISSN: 0264-0473

Article
Publication date: 5 December 2016

Patrik Jonsson and Paulina Myrelid

The purpose of this paper is to define supply chain information utilisation and explore how its antecedents impact shared information utilisation in information receiver’s…

1591

Abstract

Purpose

The purpose of this paper is to define supply chain information utilisation and explore how its antecedents impact shared information utilisation in information receiver’s planning processes.

Design/methodology/approach

The analysis is based on a literature review and exploratory case study of three supplier dyads of original equipment manufacturers. This study presents a four-phase model of supply chain information utilisation, and identifies how information sharing, information quality, and intended information usage are antecedents of actual usage of information shared in supply chains. In the dyads, 35 potential information utilisation situations are analysed.

Findings

Inter- and intra-organisational factors are antecedents of information utilisation, by their effects on the four phases of utilisation. Composite information sharing, social network governance, human process involvement, and formal planning processes are important antecedents, which are not much emphasised in the literature.

Research limitations/implications

The study focusses on routinised sharing of formal demand-related planning information in supply chain dyads. The analysis is based on three case dyads which are chosen to be complementary in several respects, and where there is access to rich data.

Practical implications

Understanding phases and antecedents could support managers in developing information sharing strategies.

Originality/value

The literature does not explicitly consider information utilisation, or related antecedents or effects. However, by defining information utilisation and proposing a multi-phase utilisation model, this study can explain the performance effect of information sharing. In addition, the composite information variable is defined. This is the first attempt to conceptualise and explore antecedents of information utilisation in supply chains.

Details

International Journal of Operations & Production Management, vol. 36 no. 12
Type: Research Article
ISSN: 0144-3577

Keywords

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