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Dorland began in the USA as an agency specialising in selling holiday resorts, especially on the East Coast. Its direction under Walter Edge became more general and opportunities in the international economy led to a European base in London. London was run by George Kettle, and in time Dorland in Britain became independent and a very successful firm. It had overseas offices, but it also had a specialist interest in financial advertising. By 1939, the flair of its designers and its policy of seeking new business made it one of the largest agencies in the UK.

Addresses variables in the implementation of software applications for aspects of customer relationship management (CRM) systems in medium‐sized organisations. The objective is to identify those variables that present the greatest risks to effective and successful implementation in the light of the operating relationships between the main “actors” in multi‐channel CRM implementation projects. Bases theoretical development on two central themes. The first theme is that any implementation has risks that need to be managed and the second is that the dynamics of the relationships of the main actors are more complex where a system is acquired from external developers than with an internally developed system. Explores these assumptions using qualitative linear case studies, where success or failure has not been established at the start. Derives a model which represents a typical relationship dynamic for a CRM implementation. By establishing the nature of the risks involved within the context of a monitored relationship dynamic offers a framework for guidance in the implementation process.

Poverty has been an important social problem from the beginning of humanity and will be till the end of the world. But the rapid change in technology took away the capability of human effort to cover his necessities alone. The people must improve their education, talent and capacity continuously. In this respect, today's globalizing poverty is more concrete and a difficult problem to solve than ever.

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains features to help the reader to retrieve relevant literature from MCB University Press' considerable output. Each entry within has been indexed according to author(s) and the Fifth Edition of the SCIMP/SCAMP Thesaurus. The latter thus provides a full subject index to facilitate rapid retrieval. Each article or book is assigned its own unique number and this is used in both the subject and author index. This Volume indexes 29 journals indicating the depth, coverage and expansion of MCB's portfolio.

In this paper, we consider the synergy between two areas of information system (IS) literature: that concerned with the evaluation of IS and that concerned with explaining the phenomenon of IS failure. On the basis of an analysis of both areas, a model is presented which attempts to integrate IS evaluation into the life cycle of IS development. The model links the issue of failure assessment with the evaluation process and constitutes a strategy for stimulating organisational learning in relation to IS development. The paper concludes with a description of our attempts to validate aspects of the model and plans for further empirical work in this area.

The University of Houston Libraries are developing an expert system to assist library users in selecting appropriate indexes and abstracts to meet their information needs. This project, which is being conducted by the Intelligent Reference Systems Committee, is the first step in a broader plan to develop reference expert systems.

In the post-industrial economies of large urban centers, redevelopment has become the primary engine of economic growth. Redevelopment projects are designed to encourage investment, attract tourism and bring new residents to the city. This form of city building is driven by a neoliberal urban agenda that embraces privatization, and is controlled by the economic interests of private business. In this chapter, we argue that city building under a neoliberal rubric is also a gendered political process, the outcome of which is the redevelopment of urban space in ways that reflect a masculinist and corporatist view of city life. Moreover, both the form of redevelopment and the process itself function to limit public participation in the life and growth of cities, particularly for women and other marginalized groups. In the first section of this chapter, Gendered spaces of redevelopment, we examine how the results of such a process are made manifest in the built form of Canada's largest city, Toronto, with a population of 2.5 million. The city is experiencing a major process of redevelopment and city building that is evident in a massive wave of condominium construction. We suggest that condominium projects, as a particular form of redevelopment, create privatized spaces and encourage privatized services that articulate neatly with a neoliberal urban agenda.

In the Court of Appeal last summer, when Van Den Berghs and Jurgens Limited (belonging to the Unilever giant organization) sought a reversal of the decision of the trial judge that their television advertisements of Stork margarine did not contravene Reg. 9, Margarine Regulations, 1967—an action which their Lordships described as fierce but friendly—there were some piercing criticisms by the Court on the phrasing of the Regulations, which was described as “ridiculous”, “illogical” and as “absurdities”. They also remarked upon the fact that from 1971 to 1975, after the Regulations became operative, and seven years from the date they were made, no complaint from enforcement authorities and officers or the organizations normally consulted during the making of such regulations were made, until the Butter Information Council, protecting the interests of the dairy trade and dairy producers, suggested the long‐standing advertisements of Reg. 9. An example of how the interests of descriptions and uses of the word “butter” infringements of Reg. 9. An example af how the interests of enforcement, consumer protection, &c, are not identical with trade interests, who see in legislation, accepted by the first, as injuring sections of the trade. (There is no evidence that the Butter Information Council was one of the organizations consulted by the MAFF before making the Regulations.) The Independant Broadcasting Authority on receiving the Council's complaint and obtaining legal advice, banned plaintiffs' advertisements and suggested they seek a declaration that the said advertisements did not infringe the Regulations. This they did and were refused such a declaration by the trial judge in the Chancery Division, whereupon they went to the Court of Appeal, and it was here, in the course of a very thorough and searching examination of the question and, in particular, the Margarine Regulations, that His Appellate Lordship made use of the critical phrases we have quoted.

In the current recession, cost cutting alone will not enable companies to survive the recession and thrive beyond it. Companies need fresh ideas on how to continue their internal corporate venturing activities, but at lower cost and reduced exposure to risk. This paper aims to investigate this issue.

To provide corporate leaders with guidance on best practices for managing growth ventures, Strategy & Leadership interviewed internationally recognized authority, Rita G. McGrath, co‐author of Discovery‐driven Growth.

McGrath offers many tips and insights – from how to address customers' needs to building an organization capable of routinely producing discovery‐driven growth.

Companies want to be extracting resources from flat, slow‐growth or increasingly irrelevant lines of business in order to redirect them toward more valuable, higher‐growth and higher potential areas. Growth ventures can help companies identify where the future resources should go, as well as create a culture of constant investment in the future.

McGrath discusses important tools and techniques she and her colleagues have developed for assessing and managing discovery‐driven growth projects.

This paper examines different perspectives on the broad umbrella term of organisational silence. It identifies ten perspectives on organisational silence from the previous literature on inquiries into failings of British National Health Service providers. The purpose of this paper is to address these issues.

Using content analysis, it applies ten perspectives on organisational silence to the report of the inquiry into the Gosport Hospital.

There is some overlap between the perspectives in that they draw on the same authors, and stress similar issues. There is some evidence for most of the perspectives in the report, but some perspectives appear stronger than others. However, none of the perspectives seem to cover the full spectrum of behaviour and place differential emphasis on different processes. It is not clear whether all ten perspectives add independent analytical value. This suggests that some might be extended or combined with the umbrella term of organisational silence more fully opened.

This is the first study in healthcare to review perspectives on organisational silence and apply them to a case study.