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The Institute for Scientific and Technical Information (INIST) is a service unit of the French National Centre for Scientific Research (CNRS). A leading integrated scientific and technical information center, INIST provides the major public research and academic institutions as well as the socio‐economic sector with resources and services designed to improve dissemination of and access to international scientific and technical information. Committed to the new information and communication technologies, INIST offers a whole range of access services to scientific and technical information on the Internet. The article highlights the place and the future of document supply in this context.

The purpose of the paper is to describe the current situation at the Institute for Scientific and Technical Information (INIST) the French document supply centre after their difficulties with open access articles during 2013.

A narrative and analytical explanation by the director of INIST.

That INIST will no longer service the commercial sector and will provide documents to researchers in CNRS for free and priced to French higher education establishments. The growth in open access will mean that INIST is ceasing to be an industrial scale operation and will be concerned primarily with “long tail” requests.

Certainly, the only account in English of the difficulties that INIST has faced in the past three years and how they have been dealt with.

This article aims to outline how the Institute for Scientific and Technical Information (INIST‐CNRS), the French leader in the document delivery market, works with a broad national and international network of some 200 libraries and STI centres. It also seeks to provide an overview of recent developments in the French academic ILL network and of French copyright legislation, as well as information on negotiations with publishers on secure electronic delivery.

The article is based on a communication at the 10th Interlending and Document Supply conference, Singapore, 29‐31 October 2007. It is descriptive and based on INIST data and experience.

Resource sharing and networking in document delivery on a national and international level have become essential to maintain good quality services.

The article focuses on INIST‐CNRS, a leader in the document delivery market.

This paper aims to review recent developments and projects of academic interlibrary loan and document supply in France – particularly the Science, Technology and Medicine sector.

The paper is based on a literature survey, conferences and interviews.

Recent laws and court decisions in France tend to strengthen the position of publishers; but a new shift to more realism and to mutual agreements can also be observed. The institutional landscape is undergoing a profound transformation towards (probably) greater coherence between research entities, resource‐sharing projects and task sharing. Academic interlibrary loan and document supply activity has decreased steadily since 1997, with an annual average downward trend of 8 per cent to 10 per cent. To survive as a document supplier, INIST has reinforced its position as a “one‐stop shop”, steadily moving from a library to a broker strategy; in 2010, INIST launched a new platform called Refdoc. Open archives have undergone significant development but are not integrated into traditional interlending and document supply services and as yet do not offer a real alternative.

The paper presents the results of a five‐year follow‐up study. It is the only synthetic overview of the specific scientific and technical information market sector in France.

Despite its relative youth, INIST has rapidly become an important player in the document supply scene both in France and internationally. The article describes INIST's digitisation process, which commenced in 1990. The aim is to provide around 45% of total document delivery from the electronic store, although currently only half this figure is provided, for reasons outlined. The future of document delivery is considered: cooperation with publishers is needed for experimentation with ‘real’ electronic publishing.

The article aims to investigate the customers for the document supply of print serials.

The study is based on data from INIST‐CNRS for document supply requests in pharmacology. Data were collected from 1998 to 2005 (10,000+ customer accounts with 4.6m orders).

The article provides information about the distribution of orders per customer type, about the geographical origin of customers, about the ordering trends among pharmaceutical customers and of pharmaceutical journals.

This is the last of three articles on a longitudinal study over 13 years on different aspects of the relationship between document supply and impact factor (citations) in pharmacology, a scientific domain with a high use of scientific information.

The article seeks to investigate the evolution of document supply of print serials.

The study is based on data from INIST‐CNRS – document supply requests and access to electronic resources – of 95 serials with JCR impact factors in pharmacology. Data were collected from 1992 to 2003.

The results distinguish four groups of serials each with a different evolution of document supply requests. Nevertheless, the overall decline from 1999 is a global phenomenon linked to growing access to online journals and there seems little likelihood of a slowdown for the next few years.

This is the first of three articles on a longitudinal study over 12 years on different aspects of the relationship between document supply and impact factor (citations) in pharmacology, a scientific domain with a high use of scientific information.

The article aims to investigate the correlation between citations and the document supply of print serials.

The study is based on data from INIST‐CNRS for document supply requests and from ISI for citations from 89 serials with JCR impact factors in pharmacology. Data were collected from 1992 to 2004.

The results distinguish four groups of serials with different relationships between document supply requests and citations. The characteristics of the serials of the four groups are described (year of creation, price, etc.). The evolution of the correlation between document supply and citations is analysed.

This is the second of three articles on a longitudinal study over 13 years on different aspects of the relationship between document supply and impact factor (citations) in pharmacology, a scientific domain with a high use of scientific information.

This paper seeks to investigate the impact of the open archive initiative on the document supply of grey literature.

The article is based on a comparative survey of five major scientific and technical information centres: The British Library (UK), CISTI (Canada), INIST‐CNRS (France), KISTI (South Korea), and TIB Hannover (Germany).

All major document suppliers are quite deeply involved in the open archive movement, and this involvement has an obvious impact on the policy of acquisition, archiving and supply of grey literature (dissertations, reports, conferences etc.).

The paper is a follow‐up study of the survey published in 2006.

Examines contemporary French initiatives to harness advances in information technology to upgrade document supply services in the national library system. Interlibrary loan and document supply had not been organized in France, up to the last few years, and the creation of the Bibliotheque Nationale de France and European projects for libraries once again raise the question of a national system for document delivery. At the same time the recent awareness of the importance of getting the right information when it is needed, along with the possibilities offered by new information technologies, have triggered rapid growth of document supply activities in France. In order to respond to the demand, INIST is preparing a profound mutation, setting up new organizational rules and integrating all the more advanced technologies available for document storage and electronic transfer.