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Article
Publication date: 12 July 2024

Xiaoxiao Song, Huimin Gu, Xiaodie Ling, Weijiao Ye, Xiaofei Li and Zhisheng Zhu

Drawing on the Service Robot Acceptance Model (sRAM) proposed by Wirtz et al. (2018), this study aims to examine how functional and social-emotional antecedents affect relational…

Abstract

Purpose

Drawing on the Service Robot Acceptance Model (sRAM) proposed by Wirtz et al. (2018), this study aims to examine how functional and social-emotional antecedents affect relational elements and the critical functions that trust and rapport play in robot acceptance in hotel services. Additionally, this study incorporates customer characteristics into the modified sRAM.

Design/methodology/approach

Consistent partial least squares (PLSc) was used to test the proposed model utilizing data collected from 456 Chinese customers.

Findings

The results indicated that effort expectancy and performance expectancy positively affect hotel guests’ trust toward and rapport with service robots. However, the effect of social influence on trust and rapport is insignificant. Additionally, perceived humanness and perceived social interactivity positively influence rapport, and perceived social presence positively affects both trust and rapport. Furthermore, trust and rapport positively influence hotel guests’ acceptance of service robots. The results also revealed the moderating role of age.

Originality/value

This study contributes to service robot literature by providing insights into how functional and social-emotional factors affect relational factors and the key role of relational factors in robot acceptance based on the sRAM. This study also advances this body of knowledge by highlighting the moderating effect of age.

研究目的

基于Wirtz等人(2018)提出的服务机器人接受模型(sRAM), 本研究旨在探讨功能性和社会-情感性前因如何影响关系元素, 以及信任和融洽在酒店服务中对机器人接受度的关键作用。此外, 本研究将顾客特征纳入修改后的 sRAM 中。

研究方法

采用一致性偏最小二乘法(PLSc)对来自456名中国顾客的数据进行分析,以验证所提出的模型。

研究发现

结果表明, 努力期望和绩效期望积极影响酒店客人对服务机器人的信任和融洽。然而, 社会影响对信任和融洽的影响不显著。此外, 感知人性化和感知社会互动积极影响融洽, 感知社会临场感积极影响信任和融洽。此外, 信任和融洽积极影响酒店客人对服务机器人的接受度。结果还揭示了年龄的调节作用。

研究创新

本研究通过提供关于功能性和社会-情感性因素如何影响关系因素以及关系因素在机器人接受度中的关键作用的见解, 为服务机器人文献做出了贡献。本研究还通过强调年龄的调节效应, 推进了这一知识体系的发展。

Details

Journal of Hospitality and Tourism Technology, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1757-9880

Keywords

Article
Publication date: 1 March 2023

Yuzhen Zhao, Mingxu Zhao, Huimin Zhang, Xiangrong Zhao, Yang Zhao, Zhun Guo, Jianjing Gao, Cheng Ma and Yongming Zhang

This paper aims to prepare third-order nonlinear optical (NLO) organic materials with large nonlinear optimization value, high damage threshold and ultrafast response time.

Abstract

Purpose

This paper aims to prepare third-order nonlinear optical (NLO) organic materials with large nonlinear optimization value, high damage threshold and ultrafast response time.

Design/methodology/approach

A series of novel symmetric and asymmetric compounds possessing third-order NLO properties were synthesized using 1,3,5-tribromobenzene as the basis. The photophysical and electrochemical properties, as well as the click reactions, were characterized by means of UV–VIS–NIR absorption spectroscopy and cyclic voltammetry.

Findings

The donor–acceptor chromophores were inserted into compound, making the molecule to have a broader absorption in the near-infrared regions and a narrower optical and electrochemical band gap. It also formed an electron-delocalized organic system, which has larger effects on achieving a third-order NLO response. The third-order NLO phenomenon of benzene ring complexes was experimentally studied at 532 nm using Z-scan technology, and some compounds showed the expected NLO properties.

Originality/value

The click products exhibit more NLO phenomena by performing different click combinations to the side groups, opening new perspectives on using the system in a variety of photoelectric applications.

Details

Pigment & Resin Technology, vol. 53 no. 3
Type: Research Article
ISSN: 0369-9420

Keywords

Article
Publication date: 10 March 2022

Huimin Li, Chenchen Xu, Yongchao Cao and Chengyi Zhang

The purpose of this paper is twofold: first, it explores the influencing factors of the government’s trust decision-making in the private sector; second, it explores how these…

Abstract

Purpose

The purpose of this paper is twofold: first, it explores the influencing factors of the government’s trust decision-making in the private sector; second, it explores how these influencing factors affect the government’s trust decisions.

Design/methodology/approach

A theoretical model was established, and a questionnaire survey was conducted among 152 professionals. The collected datas were analyzed by the structural equation modeling (SEM) method.

Findings

The study identified four critical factors that influence the government’s decision to trust the private sector in public-private-partnership (PPP) projects. All the four factors have a positively correlated impact on the government’s trust decision-making. The structural equation path analysis shows that the most important factor affecting the government’s trust decision-making is the trustee’s (private sector) trustworthy characteristics, and the path coefficient is 0.92. The path coefficients of risk perception and the trustor’s trust tendency are 0.83 and 0.74, respectively. The influence of the legal system environment on government trust decision-making is moderate, with a path coefficient of 0.68.

Originality/value

This paper contributes to the literature in two aspects. First, the factors influencing decision-making to government trust in the private sector in PPP projects have been identified. Second, a comprehensive view of the mechanism of government trust in the private sector in PPP projects has been theorized by the SEM method.

Details

Journal of Engineering, Design and Technology , vol. 22 no. 3
Type: Research Article
ISSN: 1726-0531

Keywords

Article
Publication date: 3 June 2024

Pengcheng Xiang, Simai Yang, Yongqi Yuan and Ranyang Li

The purpose of this paper is to develop a comprehensive understanding of the public safety risks of international construction projects (ICPs) from the perspective of threat and…

Abstract

Purpose

The purpose of this paper is to develop a comprehensive understanding of the public safety risks of international construction projects (ICPs) from the perspective of threat and vulnerability. A novel and comprehensive risk assessment approach is developed from a systemic perspective and applied to the Belt and Road Initiative (BRI) to improve the public safety risk management strategy for ICPs in BRI.

Design/methodology/approach

First, a public safety risk indicator system was constructed from the two dimensions, namely threat and vulnerability. Next, an integrated measurement model was constructed by combining the Genetic Algorithm-Backpropagation (GA-BP) neural network, fuzzy comprehensive evaluation method and matter-element extension (MME) method. Data from 49 countries involved in the BRI, as well as five typical projects, were used to validate the model. Finally, targeted risk prevention measures were identified for use at the national, enterprise and project levels.

Findings

The findings indicate that while the vulnerability risks of typical projects in each region of the BRI were generally low, threat risks were high in West Asia and North Africa, Commonwealth of Independent States (CIS) countries and South Asia.

Originality/value

First, the structure of the public safety risk system of ICPs was analyzed using vulnerability and system theories. The connotation of public safety risk was defined based on two dimensions, namely threat and vulnerability. The idea of measuring threat risk with public data and measuring vulnerability risk with project data was clarified, and the risk measurement was integrated into the measurement results to help researchers and managers understand and systematically consider the public safety risks of ICPs. Second, a public safety risk indicator system was constructed, including 18 threat risk indicators and 14 vulnerability risk indicators to address the gaps in the existing research. The MEE model was employed to overcome the problem of incompatible indicator systems and provide stable and credible integrated measurement results. Finally, the whole-process public safety risk management scheme designed in this study can help to both provide a reference point for the Chinese enterprises and oversea contractors in market selection as well as improve ICP public safety risk management.

Details

Engineering, Construction and Architectural Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0969-9988

Keywords

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