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Article
Publication date: 29 August 2023

Muhammad Hasnain Abbas Naqvi, Zhang Hongyu, Mishal Hasnain Naqvi and Li Kun

This study aims to determine whether or not fashion retail brands can maintain their essence by providing personalized care through conventional face-to-face interactions or the…

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Abstract

Purpose

This study aims to determine whether or not fashion retail brands can maintain their essence by providing personalized care through conventional face-to-face interactions or the use of e-services.

Design/methodology/approach

An exploratory investigation is being conducted to attain this goal. According to the findings of this research, Chatbots have an impact on consumer loyalty. The quality of a Chatbot’s system, service and information are all critical to providing a positive consumer experience.

Findings

The study concluded that Chatbot e-services might potentially enable dynamic and fascinating interactions between firms and their consumers. To personalize a Chatbot, firms might change the tone of the language used. Customers are more likely to use a Chatbot if it resembles a real person, which increases their pleasure and confidence in the product.

Originality/value

More precisely, the emphasis of the inquiry was on Chatbot, a relatively new digital tool that offers user-friendly, personalized and one-of-a-kind support to customers. Using information supplied by consumers, the authors examine a five-dimensional model that gauges how customers feel about Chatbots in terms of their ability to communicate with users, offer amusement, be trendy, personalize interactions and solve problems.

Details

Journal of Modelling in Management, vol. 19 no. 2
Type: Research Article
ISSN: 1746-5664

Keywords

Article
Publication date: 30 August 2022

Zhao Xu, Yangze Liang, Hongyu Lu, Wenshuo Kong and Gang Wu

Construction schedule delays and quality problems caused by construction errors are common in the field of prefabricated buildings. The effective monitoring of the construction…

Abstract

Purpose

Construction schedule delays and quality problems caused by construction errors are common in the field of prefabricated buildings. The effective monitoring of the construction project process is one of the key factors for the success of a project. How to effectively monitor the construction process of prefabricated building construction projects is an urgent problem to be solved. Aiming at the problems existing in the monitoring of the construction process of prefabricated buildings, this paper proposes a monitoring method based on the feature extraction of point cloud model.

Design/methodology/approach

This paper uses Trimble X7 3D laser scanner to complete field data collection experiments. The point cloud data are preprocessed, and the prefabricated component segmentation and geometric feature measurement are completed based on the PCL platform. Aiming at the problem of noisy points and large amount of data in the original point cloud data, the preprocessing is completed through the steps of constructing topological relations, thinning, and denoising. According to the spatial position relationship and geometric characteristics of prefabricated frame structure, the segmentation algorithm flow is designed in this paper. By processing the point cloud data of single column and beam members, the quality of precast column and beam members is measured. The as-built model and as-designed model are compared to realize the visual monitoring of construction progress.

Findings

The experimental results show that the dimensional measurement accuracy of beam and column proposed in this paper is more than 95%. This method can effectively detect the quality of prefabricated components. In the aspect of progress monitoring, the visualization of real-time progress monitoring is realized.

Originality/value

This paper proposed a new monitoring method based on feature extraction of the point cloud model, combined with three-dimensional laser scanning technology. This method allows for accurate monitoring of the construction process, rapid detection of construction information, and timely detection of construction quality errors and progress delays. The treatment process based on point cloud data has strong applicability, and the real-time point cloud data transfer treatment can guarantee the timeliness of monitoring.

Details

Engineering, Construction and Architectural Management, vol. 30 no. 10
Type: Research Article
ISSN: 0969-9988

Keywords

Open Access
Article
Publication date: 23 July 2020

Rami Mustafa A. Mohammad

Spam emails classification using data mining and machine learning approaches has enticed the researchers' attention duo to its obvious positive impact in protecting internet…

2015

Abstract

Spam emails classification using data mining and machine learning approaches has enticed the researchers' attention duo to its obvious positive impact in protecting internet users. Several features can be used for creating data mining and machine learning based spam classification models. Yet, spammers know that the longer they will use the same set of features for tricking email users the more probably the anti-spam parties might develop tools for combating this kind of annoying email messages. Spammers, so, adapt by continuously reforming the group of features utilized for composing spam emails. For that reason, even though traditional classification methods possess sound classification results, they were ineffective for lifelong classification of spam emails duo to the fact that they might be prone to the so-called “Concept Drift”. In the current study, an enhanced model is proposed for ensuring lifelong spam classification model. For the evaluation purposes, the overall performance of the suggested model is contrasted against various other stream mining classification techniques. The results proved the success of the suggested model as a lifelong spam emails classification method.

Details

Applied Computing and Informatics, vol. 20 no. 1/2
Type: Research Article
ISSN: 2634-1964

Keywords

Article
Publication date: 3 January 2023

Hendi Yogi Prabowo

This paper aims to explore various cultural and behavioral issues associated with the problem of investment fraud in Indonesia.

Abstract

Purpose

This paper aims to explore various cultural and behavioral issues associated with the problem of investment fraud in Indonesia.

Design/methodology/approach

By examining multiple cases of investment fraud in Indonesia as well as reviewing publicly available government reports, this study highlights several important cultural and behavioral issues associated with the susceptibility of Indonesian financial services consumers to investment fraud to understand better the dynamics of the victimization process. By using multiple cultural and behavioral theories, this study demonstrates how such issues shape the interactions between investment fraudsters and investment fraud victims.

Findings

This study demonstrates that multiple cultural and behavioral factors have created and shaped an environment where fraudsters can exploit people’s behavioral loopholes for their fraudulent schemes. In particular, the high power distance and high collectivism have been identified by this study as contributing to the high level of materialism in the country, which in turn makes people more susceptible to the temptation of get-rich-quick schemes. Investment fraudsters, being students of human behavior, use their behavioral knowledge to devise various means to deceive their victims. They use multiple psychological principles to stimulate target victims “gullibility to make them more vulnerable to fraudulent persuasion. In many cases, even financially literate people are not immune to fraudsters” deceitful messages. This study highlights gullibility production as a foundation for investment fraudsters to devise their means by which victims are manipulated to accept certain beliefs that depart from facts and evidence.

Practical implications

This paper contributes to the innovation in anti-fraud practice by building a better understanding of multiple cultural and behavioral issues associated with investment fraud victimization.

Originality/value

This paper brings a new perspective into the field of anti-fraud to stimulate innovation, in particular in investment fraud prevention.

Details

Journal of Financial Crime, vol. 31 no. 1
Type: Research Article
ISSN: 1359-0790

Keywords

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