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The aim of this paper is to assess the thinning notion in a case study while acknowledging the hybrid nature of regional identities with the past. In The Netherlands, a process can be observed in which regions actively claim their uniqueness to ensure their development and relevance. It seems that regions adopt similar modern labels in their regional marketing, suggesting a so-called thinning of identities away from traditional thick identities.

The paper is based on a content analysis of promotional texts and interviews with politicians to analyse the context, aims and perceptions of the regional marketing. It stresses an approach which sees identities as balanced between the present and the past.

In line with the thinning notion, this case study shows indeed a creation of new thin elements and an exclusion of traditional thick elements in the regional marketing. However, it was also found that the marketing entails creative links between both characteristics, which suggest a tempering of the thinning notion.

The results show that linking traditional with utilitarian elements might capacitate traditional regions to allocate the resources for regional marketing more effectively.

Despite the fact that studies acknowledge identities as neither thick nor thin, the thinning notion seems to examine both elements as a dichotomy within regions, which does not follow the nature of identities as interconnected in time. Then, the value of this study must be found in the way it goes behind such a dichotomy by presenting an integrative analysis of thin and thick characteristics.

Organisations engage in explicit and intentional communication with employees in various ways. However, communication will not be received in a “neutral” context. Employees operate in an organisational (or behavioural) context determined by the organisational culture, structures and systems, and the management practices. This context acts as a source of implicit communication towards employees. This view fits the various perspectives about communication, which does not need to be considered as a two‐way process, and which can be intentionally or unintentionally, transmitted and received. All too often, implicit communication is at odds with the “official” explicit communication. Through this latter form of communication the organisation might, for example, proclaim a quality image, while in reality employees experience that, in case of conflicts, delivery planning prevails over quality. Likewise, communication about the “learning organisation” appears to be cumbersome in a culture suppressing discussion about failures. The effect of implicit communication should not be underestimated. Cynicism among employees is repeatedly the result of inconsistent messages being received. This paper describes the aspects of organisational culture, structures and systems, and management practices, seen in a behavioural context, in order to illustrate how these aspects act as an implicit source of communication to employees. Additionally, this form of communication expresses whether employees themselves are seen as the crucial core of organisational success. The importance of consistent signals is illustrated, specifically with respect to organisational change programs.

The purpose of this paper is to explore the added value of philosophy in understanding and overcoming resistance to quality control.

The paper describes a case in which the philosophy of Herman Dooyeweerd was applied to give advice on a standardisation project within a company. The authors evaluate the project and resistance to it after six years, using the same philosophical approach.

Economic goals of quality control were achieved without any substantial employee resistance by addressing non-economic aspects. Apparently, social needs are not necessarily detrimental to economic goals. On the contrary, it is difficult to achieve economic goals if the social aspects are not being addressed.

Though based on one case study only, the findings suggest that a multi-aspect approach to quality management is very promising.

The approach is not just a TQM tool but rather a way of addressing various aspects in a systematic and balanced way. Familiarising managers with this approach should help them to balance financial and other aspects without making those other aspects instrumental to achieving financial targets.

The paper presents a new multi-aspect approach to quality management, based on philosophy in business research. It seems that the value of this approach reaches beyond the area of quality management and can be important to organisation studies in general.

The purpose of this paper is to explore what “critical” could mean in “critical management studies” (CMS) in the current (Dutch) regime of re‐commodification.

Conflicts that typify the context, within which “criticalness” does or does not emerge, are examined. The specific circumstance of “criticalness” in organizational studies within the Dutch political and intellectual circumstance is appraised.

The critical management studies of experimentation (“essai”) can respond to de‐solidarization and the need for ethical democratic governance; but it can also lead to philosophizing without contextual engagement.

CMS has to be judged for what it tries and how it engages with its context and not the cleverness of its ideas.

CMS is examined not idealistically but in terms of current social and intellectual conditions

In 2001, Dutch politician Jacques Wallage introduced the concept of “communication in the heart of policy”, which sought to bridge the perceived gap between the government and the populace. He also advocated for a stronger focus on the proper representation of cabinet ministers in the mass media. The purpose of this paper is to explore the implications experienced by communication professionals in the Dutch public service in terms of integrating this approach.

This paper is based on a series of 17 qualitative semi-structured interviews held with communication professionals either previously or currently employed in the Dutch public service.

The findings show that it has become increasingly difficult for communication professionals in the Dutch public service to maintain the strict separation between government communication and political communication that once characterised their work.

The focus of this paper is on government communication in the Netherlands at a national level.

This paper argues that a stronger focus on the image and reputation of cabinet members blurs the line between government communication and political communication, which may defeat the purpose of “communication in the heart of policy”.

This paper offers a unique insight into government communication practices in a consociational state, where politics are marked by negotiation and a common striving for broad consensus, and where the public service is controlled by coalition governments rather than one particular party.

This paper discusses the issues relating to the origin, development, and management of the Global Leadership and Organizational Behavior Effectiveness research program (GLOBE) project. GLOBE is a cross‐cultural research program involving 160 scholars in research teams in 60 nations. The discussion includes designing the research program; recruiting participating scholars; obtaining commitment to the program objectives; replacing country teams which fail to meet their objectives; establishing electronic and Web links; designing the documentation for data collection and coding; establishing rights to data sharing and authorship; and dividing responsibility for data analysis and writing. Special attention is given to lessons learned from managing the project.

The purpose of this paper is to identify underlying characteristics of Indian investors that influence them to achieve their non-economic investment goals.

The conceptual model posits that investors’ choice of non-economic goal (NEG) is determined by their values and beliefs which are measured through survey data collected from 342 respondents with prior experience of investing in the stock market. A structural equation model is specified to estimate the measurement model. Further, the study analyses the mediating effect of social investment efficacy on the impact of investors’ values and beliefs and their pursuit of non-economic investment goals.

Religiosity and the belief that one’s actions can bring about a change in the society are the two important determinants of Indian investors’ pursuit of non-economic investment goal.

The model ignores aspects of an investor’s financial stability that may influence the urge to pursue non-economic investment goals.

Socially responsible (SR) funds with investment filters designed to propagate religious values of Indian investors can be designed. As a result, it should be possible to channelize a part of the more than $15 billion available in different religious institutions across the country into the capital market.

Availability of SRI funds would provide investors with yet another avenue invest in companies that conform to their protected values.

This is the first study that attempts to study investor characteristics (values and beliefs) and its impact on investor’s NEG in the Indian context.

The aim of this paper is to research the effectiveness of different forms of performance management and to trace the factors which influence these effectiveness. In order to better emphasize the context dimensions, it also aims to study two municipal processes in the Dutch public sector, i.e. treatment of building permits and the establishment of environmental policy papers.

The study analyses 57 Dutch municipalities on performance management.

The research shows that management should not intervene nor should it focus on the process itself, contrary to what is normally thought and done. This study also points out that the type of management on output is more important for the effectiveness than the context of the processes. The conclusion may be drawn that process control will lead to less effectiveness in almost all cases. Effective output management should be confined to a combination of input and output control. Although the general management has the tendency to engage in the way processes are conducted, it will need to resist this tendency as much as possible. In addition, intermediate control is ineffective. In the investigated processes more capacity was needed when the general management exercised intermediate control, regardless of the mode. This conclusion is at odds with the widely endorsed desirability and need for intermediate control (monitoring). Control ex ante, in contrast, increases effectiveness in every case. The impression arises that opting for less control (only ex ante and not on processes) makes the type of management more effective.

Output management will have to take the context into account, but also give decentralized managers sufficient degrees of freedom. In order to decentralize adequately, the correct type of management will need to be chosen. Although most authors endorse the importance of context and believe the possibility of output management to be almost completely dependent on this context, this study shows that the effectiveness of output management is virtually entirely dictated by the chosen type of management, no matter the context. The type of management allocating as much freedom to decentralized management as possible, offers the best basis for effective action. Paradoxically, general management could maximize its effectiveness by interfering as little as possible with the process at stake.