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There is a need to predict whether the consumers liked the stay in the hotel rooms or not, and to remove the aspects the customers did not like. Many customers leave a review after staying in the hotel. These reviews are mostly given on the website used to book the hotel. These reviews can be considered as a valuable data, which can be analyzed to provide better services in the hotels. The purpose of this study is to use machine learning techniques for analyzing the given data to determine different sentiment polarities of the consumers.

Reviews given by hotel customers on the Tripadvisor website, which were made available publicly by Kaggle. Out of 10,000 reviews in the data, a sample of 3,000 negative polarity reviews (customers with bad experiences) in the hotel and 3,000 positive polarity reviews (customers with good experiences) in the hotel is taken to prepare data set. The two-stage feature selection was applied, which first involved greedy selection method and then wrapper method to generate 37 most relevant features. An improved stacked decision tree (ISD) classifier) is built, which is further compared with state-of-the-art machine learning algorithms. All the tests are done using R-Studio.

The results showed that the new model was satisfactory overall with 80.77% accuracy after doing in-depth study with 50–50 split, 80.74% accuracy for 66–34 split and 80.25% accuracy for 80–20 split, when predicting the nature of the customers’ experience in the hotel, i.e. whether they are positive or negative.

The implication of this research is to provide a showcase of how we can predict the polarity of potentially popular reviews. This helps the authors’ perspective to help the hotel industries to take corrective measures for the betterment of business and to promote useful positive reviews. This study also has some limitations like only English reviews are considered. This study was restricted to the data from trip-adviser website; however, a new data may be generated to test the credibility of the model. Only aspect-based sentiment classification is considered in this study.

Stacking machine learning techniques have been proposed. At first, state-of-the-art classifiers are tested on the given data, and then, three best performing classifiers (decision tree C5.0, random forest and support vector machine) are taken to build stack and to create ISD classifier.

This study updates the literature review of Jones (1987) published in this journal. The study pays particular attention to two important themes that have shaped the field over the past 35 years: (1) the development of a range of innovative new statistical learning methods, particularly advanced machine learning methods such as stochastic gradient boosting, adaptive boosting, random forests and deep learning, and (2) the emergence of a wide variety of bankruptcy predictor variables extending beyond traditional financial ratios, including market-based variables, earnings management proxies, auditor going concern opinions (GCOs) and corporate governance attributes. Several directions for future research are discussed.

This study provides a systematic review of the corporate failure literature over the past 35 years with a particular focus on the emergence of new statistical learning methodologies and predictor variables. This synthesis of the literature evaluates the strength and limitations of different modelling approaches under different circumstances and provides an overall evaluation the relative contribution of alternative predictor variables. The study aims to provide a transparent, reproducible and interpretable review of the literature. The literature review also takes a theme-centric rather than author-centric approach and focuses on structured themes that have dominated the literature since 1987.

There are several major findings of this study. First, advanced machine learning methods appear to have the most promise for future firm failure research. Not only do these methods predict significantly better than conventional models, but they also possess many appealing statistical properties. Second, there are now a much wider range of variables being used to model and predict firm failure. However, the literature needs to be interpreted with some caution given the many mixed findings. Finally, there are still a number of unresolved methodological issues arising from the Jones (1987) study that still requiring research attention.

The study explains the connections and derivations between a wide range of firm failure models, from simpler linear models to advanced machine learning methods such as gradient boosting, random forests, adaptive boosting and deep learning. The paper highlights the most promising models for future research, particularly in terms of their predictive power, underlying statistical properties and issues of practical implementation. The study also draws together an extensive literature on alternative predictor variables and provides insights into the role and behaviour of alternative predictor variables in firm failure research.

Platform ecosystem governance is a decisive issue for orchestrators, as the motivation and behaviors of the complementors in an ecosystem can be distinctly different, shaped by the specific arrangements they have within the ecosystem. However, knowledge about adaptation in the governance of platform ecosystems is quite limited. First, the authors hardly know which obstacles are arising for orchestrators due to typical governance settings and their consequences. Second, the authors know less about governance strategies by orchestrators that help deal with these obstacles.

The authors follow an inductive, multistep case-study-based approach with multiple cases using guidelines proposed by Yin (2018). Based on predefined criteria, the authors selected 41 platform ecosystems with a “hub and spoke” system within and across several industries and collected a wide range of data. The authors conducted 14 interviews with executives of these platform ecosystems to gain further insights, transcribed and/or summarized all interviews, and analyzed the data.

Based on the dataset, the authors identify four significant obstacles and ten strategies of orchestrators in platform ecosystems. This approach allows us to gain insight into innovative approaches orchestrators conduct to cope with these challenges.

The authors already have a broad range of studies on ecosystem governance in the literature. However, research dealing with the dynamics of governance regimes is quite rare. The study examines how orchestrators of platform ecosystems react to emerging obstacles they are confronted with during the evolution of their platform ecosystems. Partly, these strategies might be expected, but mostly they show innovative approaches for handling these obstacles that have not been reported in research so far.