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The purpose of this paper is to describe the process by which a library task force investigated and recommended services, best practices and technology prior to moving into a vastly larger and more modern building than its previous facility.

A 12‐member team was appointed to study a wide range of practices and services in libraries and other public institutions with similar missions and to issue a report on its findings and recommendations. The team included faculty, staff and students with backgrounds including public service, technology, human resources and space design.

The make‐up of the team, as well as the methods of study, provided for a wide range of possible recommendations and had a significant impact on the final report. A link to the full report is provided (wiki).

Other libraries, whether planning a new building or new services, may utilize a similar team research method to develop an action plan.

The paper describes one successful method of developing a strategic plan to enhance services to patrons and employee performance and satisfaction.