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This paper profiles the Maidstone ‘Quality in Care’ project and makes suggestions for how it could be developed and implemented across residential and nursing care for older people and for social care more widely. ‘Quality in Care’ is a quality assurance model of support provided to residential care homes for older people where there are serious concerns about the risks of abuse and/or neglect and the quality of services and care provided. The aim of the intervention is to ensure that vulnerable adults are safeguarded and protected and that service standards are improved in key areas. The model has the potential to be transferred to all client groups and most service types although resource constraints currently limit the project to older people only.

Serious case review was neither envisaged nor mandated in the original No Secrets (Department of Health, 2000) although individual authorities have issued protocols in the intervening period. Recognising that there would always be a need to look back and to learn from challenging cases, Kent was one of the first authorities to put in place a mechanism for referral and conduct of these reviews. In this paper, I summarise the way this process is set in train, and what we have learned from the reviews we have undertaken to date. I write as the independent chair of the Serious Case Review Panel, and as an occasional chair of one‐off inquiries for other authorities, which I also refer to for comparison.