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This paper aims to depict an extensive and cohesive picture of future banking’s dimensions and components.

A two-step qualitative approach has been applied. First, an extensive scanning has been carried out to identify megatrends and best practices. Second, applying meta-synthesis analysis, more than 186 up-to-date references were strategically scanned to elicit dimensions and components of future banking.

This research has had twofold findings. The direct and explicit results were the main dimensions of banking in the future: information technology, employees, customers, diversified services, organizational structures and farsightedness. The implicit findings were also remarkable: many entities are thinking about future of banking, mostly in financial technology dimension; the departure from traditional banking has recently been accelerated; and more works need to be done to have a comprehensive map of banking in the future.

As the research methodology was based upon a literature review, it lacks covering some hidden or less flashing dimensions such as future business models, merging between banks and other financial or technological firms in advance, the evolution of organizational structures, etc., which would be captured by applying other methods such as expert Delphi panels.

Planners in the banking industry can benefit from the direct findings. They may extend the results, customize and prioritize the components to provide a competitive business model in the future market of banking.

The novelty of this paper lies in a cohesive representation of future banking dimensions and components, which is created by a systematic methodology and broad literature review.

This research aims to design a comprehensive resilience model in the banking industry for identifying the dimensions and components that can enhance organizational resilience in the industry, which can contribute to the existing literate as a promising comprehensive model.

After reviewing the literature and studying the models of organizational resilience, semistructured interviews were conducted with managers and prominent experts in the banking industry. To analyze the interviews, the thematic analysis technique was used with three coding stages. After designing the research model in two main dimensions of micro and macro management in the banking industry, the relation between the main components and subcomponents was identified by using Interpretive Structural Modeling (ISM) and DEMATEL techniques.

The study findings indicating that proper observation and predicting the bank's problems and making suitable connections with the government are two major indicators of the resilience of the banking network, which can realize through influencing the components of risk management, financial resource management and system corruption. The results of this research can lead to the expansion of theoretical foundations of the past research and the concept of organizational resilience in the field of financial services and especially the banking industry.

This paper provides the components with a more significant impact, which bank managers should consider the relationship among them to enhance organizational resilience for more effectiveness of their decisions.