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Drawing on uncertainty management theory, the purpose of this paper is to propose that experiencing the authoritarian leadership (AL) will weaken followers’ self-efficacy, which induces their compulsory citizenship behaviors (CCBs), defined as workers’ unwilling prosocial behaviors in helping colleagues.

Survey/regression: data collected from Taiwanese workers supports the proposal.

The results not only support the proposal but also show that supervisor support will exacerbate the negative effect of AL with workers’ self-efficacy. Further, workers’ political skill will attenuate the above relationship.

This study complements scholarly knowledge about how AL, supervisor support, and political skill together influence workers’ self-efficacy, which then induces CCBs. The findings also remind supervisors not to offer support while at the same time demonstrating an AL style.

The purpose of this paper is to investigate the problem faced by many Taiwanese restaurant owners who trying to set up their shops in Thailand.

Two surveys were conducted in this study. The first interview questionnaire was designed using the factors proposed by Parasuraman et al. (1988, 1991) and given to restaurant owners/managers who successfully set up shops in Thailand. The second questionnaire was constructed specifically for Thai consumers.

Gray relational analysis (GRA), theory of inventive problem-solving (teoriya resheniya izobreatatelskikh zadatch, TRIZ) and interpretive structural model (ISM) were used to identify potential difficulties and to determine the key factors impacting the shop establishment and development in Thailand. The results provide a set of strategic sequence when launching restaurant in Thailand.

A result of GRA determined 14 important factors that influence customer perception of quality service. A TRIZ analytic process provided 17 strategies when setting up overseas shop and the ISM class diagram shown the three phases needed to be considered before restaurant owners can set up shops abroad. The three phases are construction, operation and competition phases. These set of strategies sequence when launching a restaurant in Thailand.