Search results
1 – 1 of 1Huosong Xia, Qian Zhang, Justin Zuopeng Zhang and Leven J. Zheng
This paper aims to investigate investors' willingness to use robo-advisors from customers' perspectives and analyzes the factors that drive them to use robo-advisors, including…
Abstract
Purpose
This paper aims to investigate investors' willingness to use robo-advisors from customers' perspectives and analyzes the factors that drive them to use robo-advisors, including perceived usefulness and emotional response.
Design/methodology/approach
The authors extend the Cognition-Affect-Conation (CAC) framework to the behavioral domain of robo-advisor users on financial technology platforms and conduct an empirical study based on 248 valid questionnaires.
Findings
The authors find two types of factors driving the willingness to use robo-advisors: perceived usefulness, trust and perceived risk as external driving forces and investor sentiment as an internal driving force. Trust has a significant positive effect on willingness to use, and arousal in emotional response plays a mediating role between perceived usefulness and willingness to use.
Originality/value
This research provides valuable insights for financial institutions to engage in robo-advisor innovation from customers' perspectives.
Details