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Publication date: 1 December 2000

Guangming Cao, Steve Clarke and Brian Lehaney

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Measuring Business Excellence, vol. 4 no. 4
Type: Research Article
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ISSN: 1368-3047

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Publication date: 1 December 2004

Penny Yates-Mercer

81

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Journal of Documentation, vol. 60 no. 6
Type: Research Article
DOI:
ISSN: 0022-0418

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