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1 – 1 of 1Tiina Kähkönen, Mika Vanhala and Kirsimarja Blomqvist
In this paper, the authors describe the step-by-step approach used to develop a trust-repair construct and a valid measurement scale for assessing employee perceptions of the most…
Abstract
Purpose
In this paper, the authors describe the step-by-step approach used to develop a trust-repair construct and a valid measurement scale for assessing employee perceptions of the most effective employee trust-repair practices.
Design/methodology/approach
The initial employee trust-repair scale (ETRS) was completed by 282 employees of a non-profit organization and validated by 101 employees of the administrative unit of the Finnish Army.
Findings
The 14-item seven-factor model was found to be reliable, valid and stable across the samples.
Research limitations/implications
This study contributes to the current literature on trust repair by presenting the first validated measure for employee trust repair.
Practical implications
The findings provide a valuable instrument for practitioners to assess the state of employee trust-repair practices.
Originality/value
To the best of the authors’ knowledge, this is the first study in an organizational context demonstrating an operationally valid and comprehensive measure for employee trust-repair practices.
Details