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Three principles are presented to help companies achieve sustainable, differentiated service in the 1990s. The “service brand” concept is introduced and the contrast made between a service brand and the conventional product brand. Practical methods to mobilise company‐wide support for the service brand are described, and the essential nature of brand contracts is outlined with a view to the new environment where forming a strong service network is of crucial importance.

Successful growth companies represent the future. Their opportunistic, customer‐responsive styles and operating practices are just what today′s turbulent, competitive environment demands. As they grow, they will become powerful forces in the economy and their successful planning and operating practices will be adopted by other aspiring organisations. The focus is upon the fast‐growing companies in Britain. Their experience over a relatively short time frame demonstrates the opportunities, threats, problems and pitfalls attached to dramatic business growth. A new set of rules which would guide companies through the necessary and predictable transitions of growth are sought. It is hoped that chief executives and strategic planning directors will use the findings, conclusions and recommendations presented to shape the future practices of their own organisations.

Fast‐growth companies illustrate, over a short space of time, the opportunities, threats, problems and pitfalls of business growth. After carrying out a general survey of fast‐growing companies in Britain, the authors carried out an in‐depth study of 30 of them. Organic growth and growth by acquisition were examined, as well as their strategic planning and implementation, their control of operations and their company development. Successful fast‐growth companies were found to be anti‐bureaucratic and task‐focused. The keys to their success were size flexibility and opportunism. The companies studied were bold in their strategy but unsophisticated in developing and implementing strategic plans. The main weakness of the companies was a lack of attention to managing transitions – i.e. controlling the evolution of the company as it grew. These weaknesses were revealed in the worsening business climate of the late 1980s, when many of these star performers of the early 1980s hit major problems.

The importance of reviewing the opportunities for, and the barriers to, growth are examined. Ways of measuring growth are discussed, and five routes to business growth are outlined – market development, product and service innovation, investment in “capability”, business organisation and control, and acquisition, considering the aims, advantages, disadvantages and tools needed for each. The principles of drift and discontinuity are described in relation to fast growth, and three examples of fast‐growth companies are considered. Some detailed recommendations for chief executives who wish to lead their companies towards growth are provided, including: understand the business environment; develop the business for growth; and develop a management style to match. A summary of the findings of the research is reported, recapping the four management systems, the five growth rules and the eight characteristics of fast‐growth companies. It is suggested that the way to sustain growth and avoid problems, is to develop service brands, which will be the growth area of the 1990s.

Fast‐growth companies illustrate, over a short space of time, the opportunities, threats, problems and pitfalls of business growth. After carrying out a general survey of fast‐growing companies in Britain, the authors carried out an in‐depth study of 30 of them. Organic growth and growth by acquisition were examined, as well as their strategic planning and implementation, their control of operations and their company development. Successful fast‐growth companies were found to be anti‐bureaucratic and task‐focused. The keys to their success were size flexibility and opportunism. The companies studied were bold in their strategy but unsophisticated in developing and implementing strategic plans. The main weakness of the companies was a lack of attention to managing transitions – i.e. controlling the evolution of the company as it grew. These weaknesses were revealed in the worsening business climate of the late 1980s, when many of these star performers of the early 1980s hit major problems.

This multi-day lesson involves grade 2-grade 4 students in exploring the life and achievements of Susan B. Anthony. It provides opportunities for students to investigate events associated with the Women’s Rights Movement as well as issues related to women’s right to vote, work, and to receive an education. This three-day learning cycle lesson will provide students with a better understanding of women’s suffrage as well as the time period and contributions of women leaders. Day 1 begins with a simulation of gender bias and follows with a Quickwrite and read aloud. On the second day, students will participate in station activities. On the third day, students will use a Bio Cube to describe the activities of a current woman reformer and how those acts have impacted U.S. history.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Index by subjects, compiled by K.G.B. Bakewell covering the following journals: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.