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This study seeks to provide empirical evidence of relationships between organizational trust, knowledge transfer, creation and innovativeness at the firm level. It aims to hypothesize a mediational model implying that organizational trust is related to knowledge transfer, which will, in turn, enhance knowledge creation, thereby facilitating higher innovativeness.

Data were collected using a telephone survey from a cross‐section of industries. A total of 202 surveys were carried out among Polish companies listed on the Warsaw Stock Exchange. Hypotheses were tested using mediation analysis with multiple regression and structural equation modeling.

This paper presents the role of trust as a mechanism facilitating transfer and creation of knowledge within the company, so it can be more innovative. Results indicate that: knowledge creation partially mediates the relationship between trust and innovativeness; and knowledge transfer partially mediates the relationship between trust and knowledge creation.

Cross‐sectional data were collected in Poland. It would be highly valuable to consider replicating this study in different settings using longitudinal designs.

The findings accentuate to managers that both knowledge transfer and creation require organizational trust, which taken together result in innovations.

This paper is the first attempt to find empirical support for the role of organizational trust in knowledge creation. Further, analyzing how organizational trust, knowledge transfer, knowledge creation, and innovativeness are related to each other is also an important contribution.

The purpose of this paper is to examine the experiential nature of knowledge creating interaction and to introduce a framework to explore it theoretically coherently with hermeneutic phenomenology and Hans-Georg Gadamer’s concept of play.

This paper presents a literature-based conceptual analysis of the concept of play. Gadamerian conception is related with the descriptions of knowledge creating interaction in the research of knowledge management and with the uses of the concept of play in the field of Library and Information Science (LIS). Theoretical analysis is applied in this study to structure the argumentation.

This study illustrates how the preconceptions of experiences and different modes of being in interaction are implicitly present in the research of knowledge creation (KC) in the descriptions of interaction and human factors enhancing KC. A framework for examining KC in organizational circumstances is developed based on the hermeneutic phenomenology and Gadamer’s concept of play, which provide a basis for understanding KC as being together in interaction.

This theoretical study develops a framework for examining the process of KC also empirically. In this study the examination of hermeneutic phenomenology is limited to the conceptions of play, authenticity and everydayness; phenomenology offers means for further explication of human being and experience.

This study provides a new view on KC based on hermeneutic phenomenology and play, and contributes to the examination of interactive knowledge processes in the field of LIS.