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The main purpose of this chapter is to investigate whether hotel hospitality mediates and/or moderates the relationships between surprise experience and customer delight in the context of hotel services. This study, involving 300 Malaysian and non-Malaysian hotel guests, employs questionnaire surveys as the main data collection method. The results indicate that there is a strong and positive relationship between surprise and customer delight, and hotel hospitality mediates and also moderates the abovementioned direct relationship.

The equability of environment, social and economic elements becomes a major issue to be achieved as to attain sustainability in the development of a construction project. As to cater to social sustainability, the Guidelines on Occupational Safety and Health in Construction Industry (Management) also known as OSHCIM has been introduced by the government to improve safety practices amongst Malaysia’s construction practitioners. The basic principle adopted in OSHCIM is Prevention through Design (PtD), which enhances the elimination of hazards during project design stages. This concept is inspired from the implementation of Construction (Design and Management) (CDM) Regulations in the United Kingdom. The concept has also been adopted and practised in many developed countries including Australia and Singapore. The aim of this study is to identify the dominant accident causes in Malaysian construction industry. In this study, the secondary data were gathered from the Department of Occupational Safety and Health (DOSH) accident statistics. A content analysis and frequency distribution analysis were adopted to determine causal factors that contribute to the fatality. The findings show the existence of design-related causal factors, which is also incorporated with other causes of accidents. This is true as every accident occurs due to more than one factor. Thus, these inputs will recommend further exploration to determine the design-related causal factors. This may help the industrial players, including stakeholders, practitioners and researchers, to have more focussed efforts and resources in ensuring the success of OSHCIM’s implementation to reduce the accident statistics in Malaysia.