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Publication date: 6 July 2012

Paul Hong, David Dobrzykowski and Young Won Park

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Benchmarking: An International Journal, vol. 19 no. 4/5
Type: Research Article
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ISSN: 1463-5771

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Publication date: 6 February 2009

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International Journal of Operations & Production Management, vol. 29 no. 2
Type: Research Article
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ISSN: 0144-3577

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