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Discusses the principles of professionalism, standards of practice, and quality. Considers how these principles can be applied to management services where the customers are the managers of the organization requiring measurement data on which to base decisions. Surmises that the ideal situation is where all parties, including employers and professional bodies, are committed to and work towards the promotion of professional standards of practice.

BY one of those strange coincidences that really happen occasionally there appears in two different places and by two different writers in the current issue of State Service (the official journal of the Institution of Professional Civil Servants) almost the same wording, certainly the same line of reasoning. Says the General Secretary William McCall, “The size of the Civil Service depends on the work that Parliament and the Government asks it to do.” Elsewhere (and to be fair, his article is a reprint of views he published else‐where and some time before the other) Press Officer Jimmy O'Dea is quoted: “… the number of civil servants is directly determined by the amount of work Parliament decrees must be done…”