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Publication date: 1 January 2013

106

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Journal of Business & Industrial Marketing, vol. 28 no. 1
Type: Research Article
DOI:
ISSN: 0885-8624

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Publication date: 12 August 2014

Professor Bo Edvardsson and Professor Anders Gustafsson

301

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Journal of Service Management, vol. 25 no. 4
Type: Research Article
DOI:
ISSN: 1757-5818

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