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1 – 3 of 3Leaders typically want to be effective and be remembered for their achievements and positive influence. This practitioner study aims to examine theory and research on servant…
Abstract
Purpose
Leaders typically want to be effective and be remembered for their achievements and positive influence. This practitioner study aims to examine theory and research on servant leadership to provide insights into how leaders can address current employment conditions and gender inequities.
Design/methodology/approach
This paper examines the key characteristics of servant leadership, compares them to other leadership models, discusses common criticisms and applies the theory to women’s career advancement.
Findings
The review identifies the advantages of servant leadership in terms of encouraging leadership development within organizations, particularly for women, to address the broken rung or lack of early career promotion.
Originality/value
The paper shares key characteristics of servant leadership, explores its differences to other leadership models and focuses on practicalities for developing others in the workplace with a particular emphasis on women.
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Keywords
Maureen Snow Andrade, Doug Miller and Jonathan H. Westover
This study offers a global comparative analysis of variables associated with job satisfaction, specifically work-life balance, intrinsic and extrinsic rewards, and work relations…
Abstract
Purpose
This study offers a global comparative analysis of variables associated with job satisfaction, specifically work-life balance, intrinsic and extrinsic rewards, and work relations on job satisfaction for hotel housekeepers.
Design/methodology/approach
The study analyzes these variants across 29 countries using International Social Survey Program data.
Findings
Findings indicate significant differences in job satisfaction for hotel housekeepers across countries, lower job satisfaction for hospitality occupations compared to all other occupational categories, lower job satisfaction for hotel housekeepers than employees in other hospitality occupations, and a statistically significant positive impact of some elements of work-life balance, intrinsic and extrinsic rewards, and coworker relations on job satisfaction.
Originality/value
The hospitality industry is characterized by poor work-life balance, high turnover rates and limited rewards. Hotel housekeepers report lower levels of satisfaction than other hospitality workers in terms of work-life balance, pay, relationships with managers, useful work and interesting work. Housekeepers play an important role in hotel quality and guest satisfaction. As such, understanding and addressing factors contributing to job satisfaction for hotel housekeepers is critical for managers
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