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Publication date: 1 June 2003

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Doug Hensler and Rick Edgeman

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Measuring Business Excellence, vol. 7 no. 2

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Transferring best practices between the manufacturing and service sectors (including invited contributions from the 16th EUROMA Conference) – Part 1

Michel Leseure

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Journal of Manufacturing Technology Management, vol. 21 no. 3

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ISSN: 1741-038X

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