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The home page design of a digital news website is a key factor in determining its attractiveness to readers. This study aims to propose an approach to manage the frequent adjustment of the dynamic layout of the news content on the website home page in a real-time environment to increase its attractiveness to readers.

This paper shows that this news website layout design problem can be modeled as an optimization problem based on the information of news contents that change within a multiple-period planning horizon similar to the dynamic facility layout problem. A hybrid genetic algorithm-based approach integrated with local search heuristic methods is also proposed to improve the solution.

This paper finds that the DPLP model is effective in modeling the changing layout of a digital news website. The problem can solved in a timely manner using the proposed hybrid genetic algorithm.

This paper was based on hypothetical data and on the assumption of equal section size. Actual data would help fine-tune the application of the dynamic facility layout model. As well the algorithm could be enhanced for unequal size sections.

The model should help online newspapers apply sophisticated algorithms to optimize the layout of news websites dynamically in a timely manner.

News websites are increasingly the desired medium to consume news. So it has an important role in educating society. Thus optimizing and improving the process will help in this regard.

To the best of the authors’ knowledge, this paper is the first one to apply the DPLP model to the digital newspaper website dynamic design problem.

In the dynamic landscape of the digital economy, companies are increasingly adopting omnichannel integration strategies to enhance customer experiences. However, the interplay between this strategy and digitalisation in fostering brand trust remains uncharted. Drawing on the social exchange and psychological reactance theories, this study ventures into unexplored territory by examining the impact of omnichannel integration and digital value on brand trust building. It also delves into the boundary roles of customers’ psychological perceptions, both positive (customer empowerment) and negative (privacy concerns and perceived deception), in this process.

This study conducted an online survey of 595 omnichannel users in China and validated the model using partial least squares structural equation modelling (PLS-SEM).

This study’s results have significant implications for businesses. They show that customer perception of omnichannel integration and perceived digital value are critical drivers of omnichannel brand trust, with customer empowerment playing a mediating role. Notably, the study also reveals that customers’ negative psychological perceptions can have different moderating effects, highlighting the need for businesses to address these concerns in their omnichannel strategies.

This study breaks new ground in marketing research by highlighting the benefits of omnichannel integration and incorporating digital perspectives. It demonstrates the positive impact of blending customer perception of omnichannel integration and perceived digital value on brand trust formation. Furthermore, it explores the boundary roles of customers’ psychological perceptions in this process, offering a unique and comprehensive perspective.