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The response of the receiver to a voiced patient safety concern is frequently cited as a barrier to health professionals speaking up. The authors describe a novel Receiver Mindset Framework (RMF) to help health professionals understand the importance of their response when spoken up to.

The framework draws on the broader receiver-focussed literature and integrates innovative findings from a series of empirical studies. These studies examined different receiver behaviour within vignettes, retrospective descriptions of real interactions and behaviour in a simulated interaction.

The authors' findings indicated that speaking up is an intergroup interaction where social identities, context and speaker stance intersect, directly influencing both perceptions of and responses to the message. The authors' studies demonstrated that when spoken up to, health professionals poorly manage their emotions and ineffectively clarify the speaker's concerns. Currently, targeted training for receivers is overwhelmingly absent from speaking-up programmes. The receiver mindset framework provides an evidence-based, healthcare specific, receiver-focussed framework to inform programmes.

Grounded in communication accommodation theory (CAT), the resulting framework shifts speaking up training from being only speaker skill focussed, to training that recognises speaking up as a mutual negotiation between the healthcare speaker and receiver. This framework provides healthcare professionals with a novel approach to use in response to speaking up that enhances their ability to listen, understand and engage in point-of-care negotiations to ensure the physical and psychological safety of patients and staff.

This study aims at investigating the evolution of disaster management by identifying the different phases it has gone through over time, and laying a ground for the next generation of disaster studies that focus on value-creating and value-adding activities.

An extensive review of the existing literature was made to develop an understanding of the evolution of disaster management. This study does not aim at assessing the tools or techniques used; rather it aims at identifying the major developments that took place over time.

Disaster management is a dynamic process. It has encountered/experienced different evolutionary phases that indicate that it has been developing over time. It continues to evolve until today as long as disasters occur. The nature and complexity of disasters are also changing. Most importantly, what seemed to be a practical approach for managing disasters yesterday might not fit for the use of today or tomorrow.

Understanding the evolution of disaster management mirrors the evolution of mankind and the ways people survived major incidents. As life itself evolves, disasters will continue to evolve which subsequently triggers the need for broader management insight to cope with.

This study traces the evolution of disaster management and the development of research and practice in this field over time. The existing literature rarely addresses the uniqueness of individual disasters and the need to treat them differently even the recurrent ones. To the best of the author’s knowledge, there is no single study that attempted to capture the evolution of disaster management during the 20th century until today. This study aims to achieve this goal.