Leadership in Health Services: Volume 31 Issue 3


Table of contents - Special Issue: Leadership in Healthcare Quality and Innovation: Selected papers from 9th Canadian Quality Congress

Guest Editors: Madhav N. Sinha

Leveraging supply chain infrastructure to advance patient safety in community health-care settings

Anne W. Snowdon, Deborah Tallarigo

The purpose of this paper is to examine the opportunity for supply chain processes and infrastructure to reduce the risk of medical error and create traceability of adverse events…

Strengthening quality culture in private sector and health care: What can we learn from applying soft measures?

Pernilla Ingelsson, Ingela Bäckström, Kristen Snyder

The purpose of this study is to present a comprehensive approach to studying organizational culture using “soft measures” to facilitate sustainable quality development in…

Improving patient flow through applying lean concepts to emergency department

Hossam Elamir

This paper aims to propose lean-based interventions that address the main causes of emergency department overcrowding. Emergency department overcrowding (EDOC) and increased…


A model for measuring effectiveness of quality management practices in health care

Jan M. Myszewski, Madhav N. Sinha

Health care is an example of an organization where the needs of potential clients are much greater than the capabilities of the service delivery system. The implementation of any…


Medical commitment to Lean: an inductive model development

Pierre-Luc Fournier, Marie-Hélène Jobin

The purpose of this paper is to study the factors influencing doctors’ involvement in Lean change initiatives in public healthcare organizations in Canada.

Using Lean tools to reduce patient waiting time

Luciana Teixeira Lot, Alice Sarantopoulos, Li Li Min, Simone Reges Perales, Ilka de Fatima Santana Ferreira Boin, Elaine Cristina de Ataide

This paper aims to address problems in patient flow and identify the reasons behind extensive wait time at a public liver transplant outpatient clinic in an education and research…

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  • Dr Jennifer Bowerman
  • Dr Jo Lamb-White