Leadership in Health Services

Category:

Health Care Management / Healthcare

Table Of Contents: Volume 28 Issue 2

Leading processes of patient care and treatment in hierarchical healthcare organizations in Sweden – process managers’ experiences

Kerstin Nilsson, Mette Sandoff

The purpose of this study is to gain better understanding of the roles and functions of process managers by describing Swedish process managers’ experiences of leading…

Impact of service attributes on customer satisfaction and loyalty in a healthcare context

Subash Lonial, P.S. Raju

The purpose of this paper is to examine the role of perceived service attributes in the development of overall customer satisfaction (OCS) and customer loyalty (CL) in a…

The medical leadership challenge in healthcare is an identity challenge

Thomas Andersson

– The purpose of this article is to describe and analyse the identity challenges that physicians with medical leadership positions face.

Workplace-based clinical leadership training increases willingness to lead

Aleece MacPhail, Carmel Young, Joseph Elias Ibrahim

The purpose of this paper is to reflect upon a workplace-based, interdisciplinary clinical leadership training programme (CLP) to increase willingness to take on…

Failing hospitals: mission statements to drive service improvement?

Annabel McDonald, Aamer Sarfraz

– This paper aims to consider whether the hospital mission statement can be used as a management tool to improve service provision in failing hospitals.

Lean leadership: an ethnographic study

Kjeld Harald Aij, Merel Visse, Guy A.M. Widdershoven

The purpose of this study is to provide a critical analysis of contemporary Lean leadership in the context of a healthcare practice. The Lean leadership model supports…

ISSN:

1751-1879

Online date, start – end:

2007

Copyright Holder:

Emerald Publishing Limited

Open access:

hybrid

Editors:

  • Dr Jennifer Bowerman
  • Dr Jo Lamb-White