Category:Health Care Management / Healthcare
Table Of Contents: Volume 28 Issue 2
Leading processes of patient care and treatment in hierarchical healthcare organizations in Sweden – process managers’ experiencesKerstin Nilsson, Mette Sandoff
The purpose of this study is to gain better understanding of the roles and functions of process managers by describing Swedish process managers’ experiences of leading…
The purpose of this paper is to examine the role of perceived service attributes in the development of overall customer satisfaction (OCS) and customer loyalty (CL) in a…
– The purpose of this article is to describe and analyse the identity challenges that physicians with medical leadership positions face.
The purpose of this paper is to reflect upon a workplace-based, interdisciplinary clinical leadership training programme (CLP) to increase willingness to take on…
– This paper aims to consider whether the hospital mission statement can be used as a management tool to improve service provision in failing hospitals.
Renamed from:Leadership in Health Services
Online date, start – end:2007
Copyright Holder:Emerald Publishing Limited
- Dr Jennifer Bowerman
- Dr Jo Lamb-White