Leadership in Health Services: Volume 26 Issue 4


Table of contents

Reducing patient waiting time in a pathology department using the Six Sigma methodology

E.V. Gijo, Jiju Antony, Jose Hernandez, Johny Scaria

Six Sigma as a powerful business strategy has been around for almost a decade and has grown exponentially in healthcare industry during the past five years. During the last five…


The missing leaders: rediscovering the ward sister/charge nurse role

Alistair Hewison

The aim of this paper is to examine the leadership role of the ward sister/charge nurse in the English National Health Service and demonstrate that its influence in maintaining…


Pre-crisis damage containment and leadership policy in health services

Deon V. Canyon

Crisis-prone organizations are reactive and unprepared, and are characterized by deficiencies in damage containment mechanisms (DCMs), which are tools and processes intended to…


Idealism is not enough: designing peace into medical education

David Dunne, Amanda Geppert, Carol Ann Courneya

Physicians' uniquely privileged social status gives them influence to help prevent conflict in addition to treating its victims. Yet the peacebuilding role of physicians has…

Leadership in faith-based aged and community care

Kelly Shaw, Colleen M. Cartwright, Shankar Sankaran, Jacqueline Kelly, Bob Dick, Alan Davies, Jocelyn Craig

– The purpose of this paper is to identify the domains of performance needed by leaders in aged and community care not-for-profit organisations.


Applications of Lean Six Sigma in an Irish hospital

Alessandro Laureani, Malcolm Brady, Jiju Antony

– The purpose of this paper is to present a case study of the implementation of Lean Six Sigma techniques through a series of student projects carried out in a hospital setting.


Measuring hospital out-patient service quality in Thailand

Khanchitpol Yousapronpaiboon, William C. Johnson

The purpose of this paper is to determine the dimensions used in judging the hospital services quality; to develop a tool for measuring perceived service quality for hospitals; to…


Waste savings in patient transportation inside large hospitals using lean thinking tools and logistic solutions

Andrea Chiarini

This paper deals with the issue of patient transportation inside large public hospitals and its costs. This cost is often related to transportation within departments, wards and…


Challenges in managing a multi-sectoral health promotion program

Elisabet Höög, Rickard Garvare, Anneli Ivarsson, Lars Weinehall, Monica Elisabeth Nyström

The purpose of this paper is to investigate program management teams' views on issues and challenges in managing a large, multi-sectoral child health promotion program in Sweden…

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Emerald Publishing Limited

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  • Dr Jennifer Bowerman
  • Dr Jo Lamb-White