Leadership in Health Services: Volume 22 Issue 1


Table of contents

A critical review of patient satisfaction

Liz Gill, Lesley White

This paper aims to review the patient satisfaction literature, specifically meta‐analyses, which critically analyses its theory and use; then to present evidence for perceived…


Do types of organizational culture matter in nurse job satisfaction and turnover intention?

Jae San Park, Tae Hyun Kim

The purpose of the study is to examine whether and how different types of organizational culture are associated with job satisfaction and turnover intention among hospital nurses…


Retention strategies for professional nurses in South Africa

Rubin Pillay

One of the major challenges facing health systems in developing countries is the international migration of professional nurses, coupled with migration from rural to urban areas…


On becoming a manager and attaining managerial integrity

Elsmari Bergin

The call for cuts and streamlining in health organizations has resulted in middle managers having more responsibilities. The main aim of this study is to explore and understand…


“Gerry Robinson and the UK NHS: did he really make a difference?”

Denis R. Towill

This paper seeks to exploit the TV series “inquest” held 12 months after the original programme to assess the impact of Gerry Robinson (if any) on healthcare delivery…

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Emerald Publishing Limited

Open Access:



  • Dr Jennifer Bowerman
  • Dr Jo Lamb-White