Table of contents
The Empress
Rebecca Wilson-MahThis case encourages students to consider how they would communicate and support the implementation of a company’s policy for annual performance reviews. Analysis may include…
Making a tough personnel decision at Nova Waterfront Hotel
Mary Kuchta FosterLaura Green, Director of Event Planning at the Nova Waterfront Hotel in Baltimore, had been through the hiring process many times. She was comfortable with Nova's selection and…
The historic Hawthorne hotel: improving customer service
Jacqueline C. Landau, Lillian Little, Myunghee Mindy JeonThis case focusses on management and customer service issues at a historic hotel, the Hawthorne, in Salem, Massachusetts. By 1999, when Juli Lederhaus was hired as the new general…
How do you solve a problem like Lucinda?
Rebecca Wilson-MahA room attendant in a small hotel with approximately 63 employees undermines her supervisors and disregards authority in deliberate defiance of company policies, rules…
Alltech FEI World Equestrian Games
Simon Medcalfe, Caroliegh FrentzelThis case requires students to analyze the economic impact of a sporting mega-event. Mega-events are defined as infrequent events (maybe spread over several days) that attract a…
Restaurant operations at the Rose Capital Inn: a case study exercise
Venugopal Gopalakrishna-Remani, John James Cater III, Jerry James MasseyThis case study exercise highlights the importance of food supplier selection and forecasting to minimize food cost and maximize profit for a hotel restaurant. The importance of…
Stanton Convention Centre
Joe Anderson, Susan K. WilliamsUsed hypodermic needles were found in Stanton Convention Centre. The Centre’s department heads suggested installing secure needle receptacles. June Patterson, General Manager…
