Table of contents
E‐service quality as antecedent to e‐satisfaction: The moderating effect of culture
Carmen Ma̳ Sabiote, Dolores Ma̳ Frías, J. Alberto CastañedaThe purpose of this paper is to analyse the influence of culture on the relationship between each of the dimensions of e‐service quality and satisfaction with a web site involving…
Web 2.0 applications in government web sites: Prevalence, use and correlations with perceived web site quality
Alton Y.K. Chua, Dion H. Goh, Rebecca P. AngThe purpose of this paper is to investigate the extent to which Web 2.0 applications are prevalent in government web sites, the ways in which Web 2.0 applications have been used…
The value of LibraryThing tags for academic libraries
Henk VoorbijThe purpose of this paper is to determine the percentage of recently published books provided with tags drawn from LibraryThing for Libraries, the nature of these tags, the…
The effects of WebTrust assurance on consumers' web purchase decisions: An experiment
Ruey‐Dang Chang, Chun‐Ju Fang, Yee‐Chy TsengThe purpose of this paper is to examine the effects of WebTrust assurance, issued by Certified Public Accountant (CPA) firms, on web purchase behaviour and to examine such effects…
The multiple criteria and sub‐criteria for electronic service quality evaluation: An interdependence perspective
Tsuen‐Ho Hsu, Li‐Chu Hung, Jia‐Wei TangThe purpose of this paper is to evaluate multiple criteria and sub‐criteria of e‐SQ with the interdependence perspective, utilising three phases of measurement for the proposed…
Subject librarians' perceptions of institutional repositories as an information resource
Daniel G. Dorner, James RevellThe purpose of this paper is to report on a research project aimed at gaining an understanding of subject librarians' perceptions and promotion of institutional repositories as an…
Searching with clustering: An investigation into the effects on users' search experience and satisfaction
Melissa Burt, Chern Li LiewThe use of search engines has become increasingly common. While Google has an overwhelming majority of the market share, new and innovative search techniques are being developed…
Digital records management: The lacking foundation for continuing accessibility
Sherry L. XieThe purpose of this paper is to present the findings of one of the 16 research teams of the third phase of the InterPARES (International Research on Permanent Authentic Records in…
Analysis of the Ulrich's Serials Analysis System from the perspective of journal coverage by academic databases
Péter JacsóUlrich's Serials Analysis System (USAS) is based on Ulrich's Periodical Directory which has been an essential resource about periodical publications for 80 years, first in print…
ISSN:
1468-4527Renamed from:
Online and CD-Rom ReviewOnline date, start – end:
2000Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Eugenia Siapera