Performance Measurement and Metrics: Volume 8 Issue 2


The international journal of library assessment, value and impact

Table of contents

LibQUAL+TM at Rhodes University Library: An overview of the first South African implementation

Anne Moon

The purpose of this paper is to illustrate how LibQUAL+™, as a “turn‐key” survey instrument, can provide the type of benchmarking information that can facilitate targeted service…


ISO quality as a driver of continuous improvement

Luciana Sacchetti

The purpose of this paper is to describe some of the benefits received from a four‐year implementation of a Quality Management System in a small Italian Academic Library.


A task‐based approach to assessing the accessibility of web sites

Jenny Craven, Annika Nietzio

Purpose – The purpose of this paper is to describe research undertaken for the European Internet Accessibility Observatory (EIAO) project. It aims to demonstrate how, using a…


How to get more from your quantitative LibQUAL+TM dataset: making results practical

Tim Bower, Bradford Dennis

The purpose of this paper is to outline three analytic tools utilized in the analysis and interpretation of LibQUAL+™ quantitative data.

Assessing Generic Learning Outcomes in public lending libraries

John Amosford

This paper aims to outline some key results from the “Reading a Difference” survey carried out by Devon County Council's Corporate Consultation Service with Devon Library and…

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  • Dr Frankie Wilson
  • Holt Zaugg