Performance Measurement and Metrics: Volume 6 Issue 3


The international journal of library assessment, value and impact

Table of contents

Libraries and economic value: a review of recent studies

Roxanne Missingham

This paper aims to outline the development of research into the value of libraries over the past decade.


Making decisions using the balanced scorecard and the simple multi‐attribute rating technique

George Valiris, Panagiotis Chytas, Michael Glykas

The purpose of this article is to address the measure selection problem and to propose the use of a multi‐criteria approach to address the problem more effectively. The main…


The role of effective intervention in promoting the value of electronic information services in the learning process: Case studies in higher education

Alison Pickard

This research aims to produce a “mile‐deep” study of the impact of using EIS on a small homogeneous group of undergraduate students during their entire undergraduate education, a…


Evaluation of the university library service quality: analysis through focus group interviews

Yoshinori Satoh, Haruki Nagata, Päivi Kytömäki, Sarah Gerrard

The purpose of this study is to clarify the indicators and measures that correspond to the dimensions of users' evaluation of university library service.

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Emerald Publishing Limited

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  • Dr Frankie Wilson
  • Holt Zaugg