Performance Measurement and Metrics


The international journal of library assessment, value and impact


Library and Information Studies

Table Of Contents: Volume 4 Issue 1

Measuring impact and outcome of libraries

Roswitha Poll

The paper examines ways of assessing an economic value of library services, the social value imputed by users and non‐users of libraries, and the outcome on information…

Estimating the economic value of library benefits

John Sumsion, Margaret Hawkins, Anne Morris

The theory underlying the economic value of library benefits is outlined, and research (mainly in Australia and New Zealand) is reviewed. A UK research project examined…

Why do you ask? Reference statistics for library planning

Tord Høivik

Provides a study of current patterns and trends in reference services based on an analysis of data derived from Ask the Library, a national virtual reference desk that has…

LibQUAL+TM: preliminary results from 2002

Colleen Cook, Fred Heath, Bruce Thompson, Duane Webster

The LibQUAL+TM instrument derives from the Gap Theory of Service Quality, and the SERVQUAL instrument. Grounded in the constructs of discrepancy theory, the SERVQUAL…



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  • Prof Alice Daugherty