Performance Measurement and Metrics


The international journal of library assessment, value and impact


Library and Information Studies

Table Of Contents: Volume 3 Issue 1

Developing a criteria‐based quality framework for measuring value

Pat Dixon, Alison Pickard, Heather Robson

If information professionals are to measure the value of their services, they must talk directly to users and listen to what they have to say about their lives, as well as…

ISO 2789: what’s new in and around the revision?

John Sumsion

Changes and additions to ISO 2789, the international standard Information and Documentation – International Library Statistics, are outlined, along with commentary and…

First catch your student: issues in qualitative evaluation

Liz McDowell, Linda Banwell, Gwen Marples

The paper aims to present some points for discussion around issues in qualitative evaluation to do with access to sites and individuals, and relationships between the…



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Emerald Publishing Limited

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  • Prof Alice Daugherty