Performance Measurement and Metrics: Volume 16 Issue 1

Laying the groundwork for information literacy at a research university

A. Gabriela Castro Gessner, Erin Eldermire

Information literacy (IL) is increasingly becoming an explicit learning outcome for college graduates, and some libraries are playing a role in planning and teaching IL…

Taking librarians off the desk: one library changes its reference desk staffing model

Timothy Peters

This paper is a case study of the decision at Central Michigan University to take librarians off the reference desk. Departmental data on reference desk traffic and other…

Utilizing a time-to-shelf study to start a conversation on change

Sally Gibson

– The purpose of this paper is to show the value of benchmarking organizational performance in order to enable conversations about workflow analysis and potential changes.

Process mapping as organizational assessment in academic libraries

Sarah Barbrow, Megan Hartline

The purpose of this paper is to describe the value of process mapping to libraries as a first step in promoting a culture of organizational assessment. In addition, this paper…

Developing an academic library assessment plan: a case study

Gregory Arnold Smith, Howard Dale Tryon, Lori Beth Snyder

– The purpose of this paper is to analyze the process of developing an academic library assessment plan and its relation to the furtherance of a culture of assessment.

Building holistic and agile collection development and assessment

Cheri Jeanette Duncan, Genya Morgan O'Gara

The purpose of this paper is to examine the development of a flexible collections assessment rubric comprised of a suite of tools for more consistently and effectively evaluating…

Reflections on the value and impact of library and information services. Part 1: Value identification and value creation

Christine Urquhart

The purpose of the part 1 of the series of Viewpoint papers is to examine approaches to identifying the value of library and information services, using concepts from the…

Organizational assessment, restructuring, and evidence-based management

Alice Daugherty