Performance Measurement and Metrics: Volume 14 Issue 3


The international journal of library assessment, value and impact

Table of contents

Adding value: getting to the heart of the matter

Joseph Matthews

– The purpose of this paper is to explore the concept of adding value and in particular to suggest ways in which libraries can add even more value than they do so now.


Library assessment activities: Using ISO 11620 to review the assessment data of academic libraries in North America

Sarah M. Passonneau

The balanced scorecard is gaining momentum as an assessment framework for academic libraries in North America. The purpose of this paper is to examine locally designed assessments…


Efficiency analysis of GCC academic libraries: an application of data envelopment analysis

Tamer Mohamed Shahwan, Abdoulaye Kaba

The purpose of this paper is to explore and measure the relative efficiency of the academic libraries within the GCC countries in terms of their abilities to transform their…

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Emerald Publishing Limited

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  • Dr Frankie Wilson
  • Holt Zaugg