Performance Measurement and Metrics: Volume 14 Issue 1


The international journal of library assessment, value and impact

Table of contents - Special Issue: Value measurement and library stakeholders

Guest Editors: J. Stephen Town

Developing a values scorecard

J. Stephen Town, Martha Kyrillidou

The purpose of this paper is to define a framework and categorization of the types of evidence required to prove the value and impact of libraries. It questions the limitations of…


Exploring the cause and effect of library value

Danuta A. Nitecki, Eileen G. Abels

The purpose of this paper is to validate a proposed framework of library value as the relationships between diverse stakeholders’ perceptions of valued effect of a library and of…


Library usage and demographic characteristics of undergraduate students in a UK university

Graham Stone, Ellen Collins

This paper builds upon existing research into library usage by exploring whether demographic characteristics such as age, gender, ethnicity and country of origin have an effect…


Quality assurance improvements in Australian university libraries

Karen Tang

The purpose of this paper is to examine the growth in quality assurance maturity within the six Australian and New Zealand university libraries which make up the Libraries of the…


Review of the current gap between clients’ expectations and perceptions of received service in national library by using gap analysis model

Narges Neshat, Mozhdeh Dehghani

The purpose of this paper is to measure service quality in a national library from users’ views, based on gap analysis model by using the LibQUAL+™ tools.


To what extent does a corporate information unit impact upon the company in which it is based?

Tina Reynolds

The purpose of this paper is to discuss the extent to which the impact of the information unit (IU) is felt within the parent organisation.


Biofuel research and data mining

Rekha Mittal

The purpose of this paper is to explore and map the intellectual structure of biofuel research.

Cover of Performance Measurement and Metrics



Online date, start – end:


Copyright Holder:

Emerald Publishing Limited

Open Access:



  • Dr Frankie Wilson
  • Holt Zaugg