Strapline:The international journal of library assessment, value and impact
Table of contents - Special Issue: Value measurement and library stakeholders
Guest Editors: J. Stephen Town
This paper builds upon existing research into library usage by exploring whether demographic characteristics such as age, gender, ethnicity and country of origin have an effect…
The purpose of this paper is to examine the growth in quality assurance maturity within the six Australian and New Zealand university libraries which make up the Libraries of the…
Review of the current gap between clients’ expectations and perceptions of received service in national library by using gap analysis modelNarges Neshat, Mozhdeh Dehghani
The purpose of this paper is to measure service quality in a national library from users’ views, based on gap analysis model by using the LibQUAL+™ tools.
The purpose of this paper is to discuss the extent to which the impact of the information unit (IU) is felt within the parent organisation.
Online date, start – end:2000
Copyright Holder:Emerald Publishing Limited
- Dr Frankie Wilson
- Holt Zaugg