Performance Measurement and Metrics

Developing a values scorecard

The purpose of this paper is to define a framework and categorization of the types of evidence required to prove the value and impact of libraries. It questions the…

Exploring the cause and effect of library value

The purpose of this paper is to validate a proposed framework of library value as the relationships between diverse stakeholders’ perceptions of valued effect of a library…

Library usage and demographic characteristics of undergraduate students in a UK university

This paper builds upon existing research into library usage by exploring whether demographic characteristics such as age, gender, ethnicity and country of origin have an…

Quality assurance improvements in Australian university libraries

The purpose of this paper is to examine the growth in quality assurance maturity within the six Australian and New Zealand university libraries which make up the Libraries…

Review of the current gap between clients’ expectations and perceptions of received service in national library by using gap analysis model

The purpose of this paper is to measure service quality in a national library from users’ views, based on gap analysis model by using the LibQUAL+™ tools.

To what extent does a corporate information unit impact upon the company in which it is based?

The purpose of this paper is to discuss the extent to which the impact of the information unit (IU) is felt within the parent organisation.

Biofuel research and data mining

The purpose of this paper is to explore and map the intellectual structure of biofuel research.

Evaluating and Measuring the Value, Use and Impact of Digital Collections

Editorial

2012 Awards for Excellence

Guest editorial