Performance Measurement and Metrics: Volume 13 Issue 2


The international journal of library assessment, value and impact

Table of contents

Customer satisfaction at the Faculty of Philosophy Library in Osijek, Croatia

Kornelija Petr Balog, Bernardica Plašćak

The purpose of this paper is to present the findings of the customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The purpose of the survey was to determine…


Performance measurement in a changing environment: The SCONUL e‐measures project 2010

Pat Barclay, Angela Conyers, Claire Creaser, Sonya White

Increased use and changes in the way e‐resources are delivered led some libraries to question the detail of some of the definitions used and particularly to suggest that…

What business are we in? Value added services, core business and national library performance

Judith Broady‐Preston, Wendy Swain

The purpose of this paper is to report results of a research project which investigated how two UK National libraries categorise their core business purpose together with an…


Can we quantify the library's influence? Creating an ISO standard for impact assessment

Roswitha Poll

The purpose of this paper is to deal with actually available and potential methods for identifying, verifying and quantifying the influence of libraries on individuals and society.

Cover of Performance Measurement and Metrics



Online date, start – end:


Copyright Holder:

Emerald Publishing Limited

Open Access:



  • Dr Frankie Wilson
  • Holt Zaugg