Performance Measurement and Metrics: Volume 12 Issue 3

Measuring Dhaka University students' perceptions of ease‐of‐use and their satisfaction with University Library's online public access catalogue

Maidul Islam, S.M. Zabed Ahmed

The main aim of this paper is to assess Dhaka University students' perceptions of ease‐of‐use and their satisfaction with University Library's online public access catalogue (DUL…

Measuring user satisfaction with a library system according to ISO/IEC TR 9126‐4

Maria Borbely

The primary goal of this paper was to find out how task effectiveness, completion, efficiency and task time affect the general user satisfaction with a specific software product…

Effects of budgeting and funding on the provision of library and information services in the University of Malawi Libraries

Patrick Mapulanga

The purpose of this paper is to look at effects of budgeting and financing of the University of Malawi Libraries (UML) on the provision of library and information services.

Developing a university classification model from performance indicators

Kongkiti Phusavat, Suphattra Ketsarapong, Jayanthi Ranjan, Binshan Lin

This paper aims to improve the Commission of Higher Education (CHE)'s current university classification and develop the Thai Higher Education Classification Model (THEC‐model)…

Revisiting digital libraries quality: a multiple‐item scale approach

Maria Helena Vinagre, Leonor Gaspar Pinto, Paula Ochôa

This paper aims to deepen the concept of service quality in digital libraries based on the analysis of the Digital Library Service Quality Model (adapted from Zeithaml…

Editorial

Steve Thornton