Performance Measurement and Metrics: Volume 11 Issue 1


The international journal of library assessment, value and impact

Table of contents

Burning platforms and melting icebergs: An exploratory analysis of present strategic challenges and cross‐pressures in the public libraries

Niels Ole Pors

The public libraries face several challenges. The most important is probably the economic situation. A second is discrepancies between the profession's perception of the roles of…


Eliciting success factors of applying Six Sigma in an academic library: A case study

Dong‐Suk Kim

Six Sigma is a business management strategy originally developed by Motorola for manufacturing processes, which seeks to improve the quality of outputs by identifying and removing…


Multi‐faceted measuring of the quality as a tool for quality improvement in the Kuopio University Library, Finland

Jarmo Saarti, Arja Juntunen, Aino Taskinen

This paper sets out to describe the building of the quality management system in one library and especially how different types of quality measurement systems – statistical…


Usage patterns in a Greek academic library catalogue: A follow‐up study

Aphrodite Malliari, Mersini Moreleli‐Cacouris, Konstantinos Kapsalis

The purpose of this paper is to focus on searches made by the patrons of the Library of the ATEI of Thessaloniki using its online catalogue during the spring semester of the…

Planning for impact, assessing for sustainability

Sandra Fried, Maciej Kochanowicz, Marcel Chiranov

This paper aims to explain how the Global Libraries (GL) Initiative of the Bill and Melinda Gates Foundation plans for and assesses the impact of its programs on libraries and…


Outcomes‐based measurement of public access computing in public libraries: A comparative analysis of studies in Latvia and Lithuania

Kristine Pabērza, Ugne Rutkauskiene

This paper seeks to present a methodology for measuring the outcomes of public access computing as well as presenting and comparing the main results of baseline studies conducted…


Towards an assessment of public library value: Statistics on the policy makers' agenda

Kristine Pabērza

This paper aims to present a methodology, early findings, possible applications of results and lessons learned from the research study “Public libraries: value, trust and…


Real life impact of the global libraries: Biblionet Romania Program

Marcel Chiranov

The purpose of this paper is to report on the findings from the pilot stage evaluation of the Global Libraries – Biblionet Romania project. The project involves introducing public…

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