Performance Measurement and Metrics: Volume 10 Issue 1
Strapline:
The international journal of library assessment, value and impactTable of contents
Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+® Lite” example
Bruce Thompson, Martha Kyrillidou, Colleen CookSurvey researchers sometimes develop large pools of items about which they seek participants' views. As a general proposition, library participants cannot reasonably be expected…
Measuring service quality of a public university library in Bangladesh using SERVQUAL
S.M. Zabed Ahmed, Zahid Hossain ShoebThe main aim of this paper is to report on an examination of the service quality of Dhaka University Library (DUL), a premier public university library in Bangladesh, from its…
Libraries, telecentres and cybercafés: An international study of public access information venues
Ricardo Gomez, Rucha Ambikar, Chris CowardThis paper aims to offer early insight into ongoing research comparing public access venues such as libraries, cybercafés and telecentres in 25 countries around the world.
The efficiency of Estonian central public libraries
Peep Miidla, Konrad KikasThis paper sets out to describe the results of a four‐year‐long study into the efficiency of Estonian central public libraries.
Academic library benchmarking in The Netherlands: a comparative study
Henk VoorbijThis paper aims to describe some of the unique features of the Dutch academic library benchmarking system.
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ISSN:
1467-8047Online date, start – end:
2000Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Frankie Wilson
- Holt Zaugg