Strapline:The international journal of library assessment, value and impact
Table of contents
Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+® Lite” exampleBruce Thompson, Martha Kyrillidou, Colleen Cook
Survey researchers sometimes develop large pools of items about which they seek participants' views. As a general proposition, library participants cannot reasonably be…
The main aim of this paper is to report on an examination of the service quality of Dhaka University Library (DUL), a premier public university library in Bangladesh, from…
This paper aims to offer early insight into ongoing research comparing public access venues such as libraries, cybercafés and telecentres in 25 countries around the world.
This paper sets out to describe the results of a four‐year‐long study into the efficiency of Estonian central public libraries.
This paper aims to describe some of the unique features of the Dutch academic library benchmarking system.
Online date, start – end:2000
Copyright Holder:Emerald Publishing Limited
- Dr Frankie Wilson