Benchmarking: An International Journal: Volume 6 Issue 1

A quality competitiveness index for benchmarking

Ashok Kumar, Jaideep Motwani, Ceasar Douglas, Narayan Das

The operations strategy literature has identified four primary dimensions on which a firm competes with another. These are: price, quality, flexibility, and delivery…

Benchmarking for spare parts logistics

Hans‐Christian Pfohl, Birgit Ester

This article shows the use of benchmarking for the spare parts logistics in the German mechanical industry (investment goods or capital goods). After pointing out the areas of…

Benchmarking quality management: How does it apply to the university alumni office?

Jayne M. Godfrey, Peter J. Godfrey

This paper describes the extent to which Australian university alumni offices currently apply benchmarking principles. Not surprisingly, there is considerable diversity in the way…

Value stream mapping: A distribution industry application

Peter Hines, Nick Rich, Ann Esain

This paper describes the application of a new variant of process benchmarking called value stream mapping to the development of a supplier network around a prominent distributor…