Measuring Business Excellence: Volume 18 Issue 3

Relationship between strategic management accounting techniques and profitability – a proposed model

Abeer Abdelmoneim Mohamed, Tracy Jones

The purpose of this study is to propose a comprehensive strategic model to manage profitability. Strategic management accounting concepts and tools are adopted to explore and…

A performance measurement system for academic entrepreneurship: a case study

Giustina Secundo, Gianluca Elia

– This paper aims at proposing a performance measurement system (PMS) for academic entrepreneurship.

EFQMQual: evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach

Arash Shahin, Hadi Balouei Jamkhaneh, Sayedeh Zahra Hosseini Cheryani

The major aim of this investigation is to propose a novel approach for evaluating the implementation of the European Quality Award, i.e. the model of European Foundation for…

How to effectively manage knowledge in the construction industry

Barbara Bigliardi, Francesco Galati, Alberto Petroni

The aim of this paper is twofold: to understand if it is possible to find similarities and dissimilarities among the construction companies in terms of knowledge management (KM…

Measuring performance of a service system – from organizations to customer-perceived performance

Harri Laihonen, Aki Jääskeläinen, Sanna Pekkola

The purpose of this paper is to investigate the implications of the networked and open nature of the service business on performance measurement. The literature has acknowledged…

Intangible-driven value creation: supporting and obstructing factors

Elena Shakina, Mariya Molodchik

– This study aims to investigate the factors that support or obstruct market value creation through intangible capital.