Supply Chain Management: Volume 21 Issue 2

Managing reverse exchanges in service supply chains

Vikas Kumar, Marlene Amorim, Arijit Bhattacharya, Jose Arturo Garza-Reyes

This study aims to address the management of reverse flows in the context of service supply chains. The study builds on the characteristics of services production reported in…

Towards conceptualizing reverse service supply chains

Qile He, Abby Ghobadian, David Gallear, Loo-See Beh, Nicholas O'Regan

– Recognizing the heterogeneity of services, this paper aims to clarify the characteristics of forward and the corresponding reverse supply chains of different services.

An empirical analysis of consumer motivation towards reverse exchange

Ruizhi Yuan, Martin J Liu, Alain Yee-Loong Chong, Kim Hua Tan

Despite the growing interest in reverse exchange, studies on the subject from the perspective of consumer participation and motivation remain sparse. Consumers’ participation in…

An exploratory study of reverse exchange systems used for medical devices in the UK National Health Service (NHS)

Ying Xie, Liz Breen, Tom Cherrett, Dingchang Zheng, Colin James Allen

This study aims to provide insights into the scale and use of information and communication technology (ICT) in managing medical devices in the National Health Service (NHS), with…

Reverse exchange: classifications for public service SCM

Ann Elizabeth Esain, James Aitken, Sharon Jayne Williams, Maneesh Kumar

This paper aims to identify reverse flows and exchanges that support public service provision. Reverse flow literature has focused on manufacturing based supply chains using the…

Operationalising IoT for reverse supply: the development of use-visibility measures

Glenn C Parry, Saara A. Brax, Roger S. Maull, Irene C. L. Ng

Improvement of reverse supply chains requires accurate and timely information about the patterns of consumption. In the consumer context, the ways to generate and access such…

Reverse logistics in household recycling and waste systems: a symbiosis perspective

Emy Ezura A Jalil, David B. Grant, John D Nicholson, Pauline Deutz

The purpose of this paper is to investigate the proposition that there is a symbiosis effect for exchanges between household waste recycling systems (HWRSs) and household…

Second-life retailing: a reverse supply chain perspective

Loo-See Beh, Abby Ghobadian, Qile He, David Gallear, Nicholas O'Regan

The authors examine the role of entrepreneurial business models in the reverse supply chain of apparel/fashion retailers. The purpose of this paper is to offer an alternative…

Three dimensions of service recovery: examining relationship and impact

Maneesh Kumar, Niraj Kumar

The purpose of this paper is to evaluate the interrelationship between process recovery, employee recovery and customer recovery in a financial services call centre. The authors…