Journal of Systems and Information Technology: Volume 17 Issue 4

Subjects:

Table of contents

Investigating employee harassment via social media

Mark Taylor, John Haggerty, David Gresty, Natalia Criado Pacheco, Tom Berry, Peter Almond

The purpose of this paper is to examine the process of investigation of employee harassment via social media to develop best practices to help organisations conduct such…

The impacts of unique service resources and habit on e-service loyalty in a highly competitive market

Yong Liu, Shengli Deng, Feng Hu, Xiaoyu Chen

The purpose of this study is to seek to quantify how unique service resources and consumer habit affect e-service loyalty (e-loyalty) in a highly competitive market. This…

Uses and gratifications of social media: a comparison of microblog and WeChat

Chunmei Gan, Weijun Wang

– The purpose of this study is to explore the general and specific gratifications obtained from using microblog and WeChat.

Demystifying the benefits and risks of Lean service innovation: a banking case study

Yiwei Gong, Marijn Janssen

The purpose of this paper is to demystify Lean for service innovation by investigating its benefits and risks. Lean innovation is a relatively new approach which is…

Exploring the influence of electronic word-of-mouth on tourists’ visit intention: A dual process approach

Ping Wang

The purpose of this study is to explore the influence of electronic word-of-mouth (eWOM) on outbound tourists’ intention to visit a destination through a dual-process…

Cover of Journal of Systems and Information Technology

ISSN:

1328-7265

Online date, start – end:

1997

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Dr Raymond Chiong