Table of contents
Conflict management and age in service professions
Lena Aline Beitler, Sabine Machowski, Sheena Johnson, Dieter ZapfThe purpose of this paper was to examine age differences in conflict management strategy use, effectiveness and in exposure to customer stressors in service interactions.
Extending credit to small and medium size companies: Relationships and conflict management
Alfred Wong, Wei Lu, Dean Tjosvold, Jie YangFunding small- and medium-sized enterprises (SMEs) may be especially valuable in China to stimulate innovation and its emerging market economy. These firms have been advised to…
The link between guanxi and customer–salesperson collusion: The case of Taiwan’s insurance industry
Lu-Ming TsengIn the insurance industry, it is common for the insurance salespeople to sell insurance products to friends, relatives and associates. However, permitting (or encouraging…
Arbitrator acceptability in international commercial arbitration: The trading firm perspective
Yongkyun Chung, Hong-Youl HaThe purpose of this paper is to identify the determinants of arbitrator acceptability and investigate whether the perceived costs of arbitration moderate the relationship between…
Third-party coordination in conflict resolution: evidence from Nepal and the Philippines
Prakash BhattaraiThis study aims to explore the conditions that lead to the occurrence of third-party interveners’ coordination in conflict resolution efforts.
Community relations dealing with a not in my back yard (NIMBY) context: An experimental application of situational theory of publics and social exchange theory
Wonjun Chung, Jinbong Choi, Chang Wan Woo, Soobum Lee, Christina E. SaindonThis paper investigates whether building a nuclear power plant in a community would inherently bring local conflict phenomena such as “not in my back yard (NIMBY)”, focusing…
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1044-4068Online date, start – end:
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Emerald Publishing LimitedOpen Access:
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- Dr Richard Posthuma