Table of contents
Technological distance between manufacturing sectors and prefectures in Japan: innovative clusters and patents
Chihiro Watanabe, Carlos CarvajalThis paper examines the effects of technological distance on the performance of manufacturing sectors relative to the proximity of R&D activities in adjacent prefectures in Japan…
Comparing total quality management success factors in UK manufacturing and service industries: some key findings from a survey
Jiju Antony, Craig Fergusson, Steve Warwood, Joanna Hing Yee TsangTotal Quality Management is an integrative managemetn philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass…
Strategy mishap in the TQM journey – a system dynamics approach
V.K. Khanna, Prem Vrat, Ravi Shankar, B.S. SahayApplication of Total Quality Management (TQM) approach has played an important role in the survival and growth of many industries. One of the major reasons for dismal performance…
Strategy mishap in the TQM journey – a system dynamics approach
Aashish Ranjan, Gaurab Mishra, M.K. TiwariFlexible Manufacturing Cell (FMC) has been adopted as means to curb cycle time, increase productivity and improve product quality. One of the most crucial decisions that severely…
Customer satisfaction in the service sector: a case study of the airline industry
Rajat K. Baisya, R. SarkarIn India, the domestic airline industry is also going through an interesting phase with three‐way competition between Indian Airlines (Government owned), Jet Airways and Air…
ISSN:
0972-7981Online date, start – end:
2003Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Prof Ravi Shankar
- Prof Surendra Yadav