Quality Assurance in Education: Volume 6 Issue 4


Table of contents

The US accreditation system and the CRE’s quality audits ‐ a comparative study

Alberto M.S.C. Amaral

Presents a comparative study of the US accreditation system and of the CRE’s (European Association of Universities) quality audits. After an examination of the published…

Measuring customer satisfaction in higher education

Susan Aldridge, Jennifer Rowley

Evaluates a methodology which was developed to measure student satisfaction with significant components of the service experience delivered to students at Edge Hill University…


Assessing the assessors: a comparative study

Bjørn Stensaker

In a national quality assessment of business administration in Norway, the work of eight simultaneously working external assessment panels was studied. The article examines how…


Quantifiable feedback: can it really measure quality?

Keyth E. Richardson

This report is an investigation into how the Department of Hotel Catering and Tourism Management at Hong Kong Technical College (Chai Wan) responded to a policy decision of the…


Understanding standards‐based quality assurance: part II ‐ nuts and bolts of the “Dearing“ policy framework

Norman Jackson

Examines the proposals made by the National Committee of Inquiry in Higher Education (Dearing Report) for a national quality assurance regime that is focused on academic…

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova